Project Manager, Regulatory & Site Operations - Vice President

Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

Role Overview

The Project Manager, Regulatory & Site Operations (C13) will provide critical support to the Banking Delegate in navigating the complex and highly accountable landscapes of the SMF24 (UK Senior Manager Certification Regime) and PCF49 (Irish Individual Accountability Framework/SEAR) forums. This role is essential for ensuring robust regulatory compliance, mitigating personal accountability risks, and enabling the delegate to maintain a strategic focus on core banking objectives. Additionally, this position will oversee the efficient management and operations of the London site, contributing to overall operational resilience and local compliance.

Key Responsibilities

• Regulatory Forum Support & Compliance (SMF24 & PCF49):
• Information Gathering & Synthesis: Systematically collect, consolidate, and analyze diverse information from various banking units to support the Banking Delegate's participation in SMF24 and PCF49 forums.
• Documentation & Reporting: Prepare, draft, and finalize high-quality summary slides, presentations, and comprehensive reports for regulatory submissions and governance forums, ensuring accuracy, clarity, and adherence to required standards.
• Action Item Management: Meticulously track all action items, decisions, and follow-ups arising from regulatory forums, ensuring timely completion and providing status updates to the Banking Delegate.
• Escalation Management: Assist the delegate in managing and coordinating escalations and incident reporting to relevant forums and stakeholders.
• Communication Liaison: Act as a central point of contact for information flow, facilitating effective communication between the Banking Delegate, internal teams, and other forum participants.
• London Site Operations Management:
• Operational Oversight: Manage and oversee the day-to-day operations of the London site, ensuring efficient functioning and adherence to internal policies and local regulations.
• Resource & Facilities Coordination: Coordinate with various support functions to ensure optimal resource allocation and maintenance of the site's infrastructure.
• Local Compliance: Ensure the London site's operations comply with all relevant local laws, regulations, and internal policies.
• Issue Resolution: Proactively identify, address, and resolve operational issues affecting the London site, minimizing disruptions.
• Operational Resilience & Risk Mitigation:
• Monitoring & Reporting: Assist in monitoring key operational metrics and risks related to both regulatory engagements and London site operations.
• Process Enhancement: Identify and implement efficiencies in reporting, forum preparation processes, and site operational workflows.
• Documentation of Controls: Support the Banking Delegate in documenting and tracking risk mitigation strategies, critical for demonstrating accountability under SMCR and IAF/SEAR.

Qualifications

• Education: Bachelor’s degree in Business Administration, Finance, Project Management, or a related field. Master's degree preferred.
• Experience: Significant experience in project management, business analysis, or operational roles within the financial services industry. Proven experience in a highly regulated environment, with exposure to UK and/or EU financial regulatory frameworks. Demonstrated experience in supporting senior leadership in complex, high-stakes environments. Experience in site management or operational oversight is highly desirable.
• Skills: Exceptional organizational skills with a keen eye for detail and accuracy. Strong analytical and problem-solving abilities. Excellent written and verbal communication skills, with the ability to prepare clear, concise, and impactful reports and presentations for senior audiences. Ability to work independently, manage multiple priorities, and meet tight deadlines in a fast-paced environment. Proficiency in Microsoft Office Suite. Understanding of banking operations, technology, and risk management principles. Ability to build strong working relationships across diverse teams and functions.

What we’ll provide you

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model, but also receive a competitive base salary, and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)
• A discretional annual performance related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day.