Senior Vice President, Global Payments Modernisation Product Manager - Services in London

Citi is seeking a highly experienced and motivated Senior Vice President (SVP) to join our Payments Modernisation Product team. This is an opportunity to bring your skills in business analysis, payments, and design to a world-leading team transforming a critical global service.

Team/Role Overview:

The Payments Modernisation Product Team is central to Citi's multi-year Payments Modernisation program, focusing on enhancing our capabilities in Domestic and Cross Border Payments, including Smart Payment Routing, FX, and Validation Services. This SVP role will work across these critical areas, alongside Local Country, Clearing & Digital Asset Product teams, to ensure the highest standards of business design and governance are applied to our strategic initiatives.

You will take full ownership of key functional domains within the payment processing workflow, working in a close, collaborative partnership with colleagues in Technology, Operations, Product, Sales, and other critical functions. The role requires establishing and maintaining high-quality relationships with geographically distributed teams to deliver world-class capabilities that enhance Citi's competitive advantage.

What you'll do:

• Lead the strategic oversight for your owned functional domains, integrating business objectives with next-generation technical capabilities for Smart Payment Routing, FX, Validation Services, and overall payments processing.
• Ensure functional requirements are high quality, complete, and created with a global perspective, driving consistency across different payment value streams, particularly for Domestic and Cross Border Payments.
• Work closely with global and regional leads to facilitate strategic planning sessions, defining the scope, objectives, and key results for platform enhancements in areas like Smart Payment Routing and FX services.
• Partner with engineering and project teams throughout the delivery lifecycle—from requirements definition to implementation and validation—to ensure adherence to delivery standards for modernized payment solutions.
• Conduct continuous gap analysis between current and future state platform offerings, identifying areas for improvement, innovation, and strategic adjustments in Smart Payment Routing, FX, and Validation Services.
• Proactively identify, escalate, and resolve cross-project dependencies and roadblocks through effective coordination and communication.
• Effectively influence and align stakeholders across different functions and departments to achieve objectives.

What we'll need from you:

We are looking for a leader with a blend of domain expertise, technical fluency, and exceptional collaborative skills.

Essential Qualifications and Skills:

• Extensive experience in process modelling, design, and business analysis, with a proven ability to create high-quality, complete functional requirements and designs.
• Deep domain awareness and expertise in Payments, including local (e.g., Instant Payments, ACH) and cross-border (e.g., RTGS, Wires), SWIFT messaging, and emerging flows based on tokenised value & digital assets.
• Comfortable with modern technology concepts; able to engage in detailed reviews and discussions with teams across development, infrastructure, and production support.
• Bachelor's degree or equivalent experience; Master's degree is preferred.
• Exposure to the efficient use of AI tooling to aid and enhance work quality and velocity is highly desirable.

Personal Attributes:

• Very strong collaboration and influencing skills, with the ability to build and maintain high-quality relationships across a complex, global organisation.
• Excellent communication skills, able to formulate and deliver concise and well-articulated messages for a wide variety of audiences.
• A structured, forward-looking, and methodical approach to work, with the ability to manage ambiguity and multiple conflicting priorities.
• Resilient and calm in the face of pressure, with a focus on learning from setbacks.
• A client-and-Citi-first attitude, balanced with a human-centred approach to working with colleagues at all levels.

What we can offer you:

The role is a significant leadership role in transforming our payments business and will have significant senior management exposure. Additionally, you will be participating in a large, multi-year initiative to drive the modernization of our core payments business.

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi London, you will not only be part of a business-casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure.
• A discretional annual performance-related bonus.
• Private medical insurance packages to suit your personal circumstances.
• Employee Assistance Program.
• Pension Plan.
• Paid Parental Leave.
• Special discounts for employees, family, and friends.
• Access to an array of learning and development resources.

Alongside these benefits, Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.