At a Glance
- Tasks: Provide top-notch support for equities trading applications and collaborate with diverse teams.
- Company: Join Citi, a leading global bank with a focus on innovation and technology.
- Benefits: Enjoy competitive salary, hybrid work model, and access to extensive training resources.
- Other info: Dynamic role with opportunities for career growth and interaction with senior professionals.
- Why this job: Make a real impact in the fast-paced world of equities trading while developing your tech skills.
- Qualifications: Experience in application support, programming, and a solid understanding of equities markets.
The predicted salary is between 80000 - 100000 £ per year.
Citi Markets Technology are seeking a highly motivated IT professional to join our Production Support team located in London. This is an opportunity to join the regional EMEA team providing front office support across our suite of equities electronic trading applications. This role will involve sitting on the trading floor dealing with a range of teams including Traders, Developers, Product Owners, and System Analysts.
What we'll be looking for:
- Experience in a Front Office Application Support role.
- Experience supporting applications hosted within Unix environment.
- Experience with some programming languages (Python, Bash, SQL, K+, Perl).
- Experience in FIX protocol.
- Strong understanding of Equities markets and trade lifecycle.
- Problem management, issue tracking/reporting, ITIL.
- Consistently demonstrates clear and concise written and verbal communication skills and to communicate appropriately to relevant and various degrees of technical stakeholders.
Key Responsibilities include:
- Provide technical and business support for users of Citi trading applications.
- Work closely with Low Touch DMA/DSA trading desks to ensure operational resilience and excellent client experience.
- Manages, maintains and supports applications and their operating environments.
- Start of day checks, continual monitoring using ITRS/Geneos.
- Develop and maintain technical support documents.
- Reviews and develops application contingency planning to ensure availability to users.
- Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
- Act as a liaison between users/traders, interfacing internal technology groups and vendors. Participate in application releases, from development, testing and deployment into production.
- Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
- Appropriately assess risk when business decisions are made.
- Scripting and automation.
What development value does this role offer?
- Develop Domain Expertise in Citi’s Equities Production platforms.
- Opportunity to work across with Equities businesses in Citi.
- Significant interaction with senior technology and business partners.
- Opportunity to develop support and technical expertise to work in a diverse team with varied strengths that handles critical business/technology issues every single day.
- You will gain significant experience of the advanced technologies used to run our business regionally and globally.
- You will build an extensive knowledge of the equities trading space and market structure.
- Citi offer access to great training/development courses.
Education:
- Bachelor’s/University degree or equivalent experience.
Equities Etrading High Touch Support Lead - EMEA - Vice President in London employer: Citibank (Switzerland) AG
Citi is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets collaboration. As part of the Equities Etrading High Touch Support team, you will engage directly with traders and technology experts, gaining invaluable insights into the equities market while benefiting from extensive training and development opportunities. Our hybrid work model promotes a healthy work-life balance, ensuring that you thrive both personally and professionally in a supportive and inclusive culture.
StudySmarter Expert Advice🤫
We think this is how you could land Equities Etrading High Touch Support Lead - EMEA - Vice President in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already at Citi. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about Unix environments, programming languages, and the equities market. We want to see that you know your stuff!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled issues in past roles, especially in high-pressure situations. This is key for a support lead position!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Citi.
We think you need these skills to ace Equities Etrading High Touch Support Lead - EMEA - Vice President in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Equities Etrading High Touch Support Lead role. Highlight your experience in front office application support and any relevant technical skills, like programming languages or knowledge of the FIX protocol.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of how you've tackled challenges in previous roles, especially in trading environments, to show off your problem-solving skills.
Showcase Your Communication Skills:Since this role involves liaising with various teams, make sure your written application reflects your clear and concise communication style. Use straightforward language and avoid jargon where possible to ensure your points come across effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Citibank (Switzerland) AG
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially in Unix environments and programming languages like Python and SQL. Be ready to discuss how you've used these skills in previous roles, as this will show your depth of knowledge and experience.
✨Understand the Equities Market
Familiarise yourself with the equities market and trade lifecycle. Being able to speak confidently about market trends and trading processes will impress your interviewers and demonstrate your commitment to the role.
✨Communicate Clearly
Practice articulating complex technical concepts in a way that non-technical stakeholders can understand. This is crucial for a role that involves liaising between traders and tech teams, so be prepared to showcase your communication skills.
✨Show Problem-Solving Skills
Prepare examples of how you've managed production issues or improved operational resilience in past roles. Highlighting your problem management experience will show that you're proactive and capable of handling the challenges that come with the position.
