Instructional Design Manager

As with all members of the Citi team, the Instructional Design Manager is responsible for bringing our firm's Leadership Principles to life every day. At Citi, We Take Ownership and challenge one another to a higher standard in everything we do. We Deliver with Pride, striving for client excellence, controls excellence, and operational excellence. And we recognize We Succeed Together by valuing and learning from different perspectives to surpass stakeholder expectations.

The Instructional Design Manager is responsible for a team of Instructional Designers within the Instructional Design arm of the Citi Learning organization. This individual will report directly to the head of Instructional Design and will be primarily responsible for equipping their team members with the skills, knowledge, and tools to deliver functional excellence for Citi's Independent Compliance Risk Management (ICRM) organization.

A successful Instructional Design Manager is a strategic, servant leader who inspires and motivates others. They are authentic, self-aware, highly collaborative, and foster a culture that rewards being courageous, enables risk taking, and cultivates trust and psychological safety. They embrace the Learning team's mission of elevating capability and performance. They promote an Agile mindset, making personal growth and development a priority for both themselves and their teams.

Day to day, the Instructional Design Manager leads a team that designs and builds high-impact, compliant, and scalable learning solutions, spanning traditional and adaptive web-based training engineered in industry-standard authoring tools such as dominKnow and Area9 Rhapsode. They champion the purposeful use of generative AI and modern learning technology to increase efficiency and impact, while safeguarding quality, accessibility, and governance in a complex, highly regulated environment.

Responsibilities include:

• Lead a team of Instructional Designers in the development of performance-based, digital learning solutions (web-based training, adaptive learning modules, simulations, job aids, and other training materials)
• Assess design and development staff capability, identifying and coaching to skill strengths and gaps to improve the overall performance of the team
• Provide direction to Instructional Designers and help remove environmental obstacles that impede work execution
• Provide technical oversight for the process of creating eLearning and other digital solutions, including some hands-on development as needed, and champion the purposeful use of standard authoring tools (dominKnow & Area9 Rhapsode) and generative AI tools to increase efficiency and impact
• Evaluate quality of learning solutions produced, ensuring consistency with Citi's learning design standards, accessibility practices, and governance, and providing coaching and guidance to the team as needed
• Oversee intake, scoping, and resource planning across a high volume of enterprise design requests using a tiered service model, while monitoring team KPIs (turnaround times, efficiency metrics) and proactively addressing risk, bottlenecks, and audit-readiness gaps
• Build and maintain strong relationships across Citi Learning and with business stakeholders, serving as a primary instructional design point of contact for Learning Advisors and for Digital Learning Governance, to develop and deliver effective learning strategies and solutions that achieve business objectives
• Help team adopt industry-recognized capability standards and best practices
• Conduct performance reviews and recruit, interview, and hire design and development talent as needed

Candidates should have proven experience in or significant knowledge of all or most of the following:

• Instructional design, learning technology, and adult education approaches, tools, and philosophies
• People management
• Performance management
• Coaching and feedback
• Operations management
• Agile management
• Strategic, critical, and creative thinking
• Process improvement
• Capacity planning
• Risk management, learning governance, compliance, and audit-readiness practices

Requirements:

• Experience working in Learning and Development / Instructional Design
• Direct experience in the domain of instructional design, content design, and development, applying adult learning theory across modalities (formal education preferred)
• Proven expertise designing scalable digital learning solutions using cloud-based authoring tools such as Area9 Rhapsode, dominKnow, or similar
• Experience with learning management systems (e.g., Docebo, Workday), content repositories, learning reporting & analytics, and generative AI tools
• Experience managing, coaching, and leading a team of learning professionals strongly preferred
• Excellent leadership, negotiation, influencing, and conflict management skills
• Ability to collaborate and influence in a complex environment: motivating and leading others through change
• Adept at networking, consulting, and building relationships with all levels of management and staff
• Excellent communication, listening and interpersonal skills
• Participation in large scale learning projects (Agile and Waterfall)
• Ability to work independently and identify information and/or resources needed to complete assignments
• Ability to work in a virtual team environment, across multiple time zones and countries
• Bachelor's/University degree or experience equivalent.

What we can offer:

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.