At a Glance
- Tasks: Provide top-notch support for equities trading applications and collaborate with diverse teams.
- Company: Join Citi, a leading global bank with a dynamic tech environment.
- Benefits: Enjoy competitive salary, hybrid work, and access to extensive training opportunities.
- Other info: Great career growth potential and exposure to advanced trading technologies.
- Why this job: Make a real impact in the fast-paced world of equities trading technology.
- Qualifications: Experience in application support, programming skills, and knowledge of equities markets.
The predicted salary is between 80000 - 100000 £ per year.
Citi Markets Technology are seeking a highly motivated IT professional to join our Production Support team located in London. This is an opportunity to join the regional EMEA team providing front office support across our suite of equities electronic trading applications. This role will involve sitting on the trading floor dealing with a range of teams including Traders, Developers, Product Owners, and System Analysts.
What we'll be looking for:- Experience in a Front Office Application Support role.
- Experience supporting applications hosted within Unix environment.
- Experience with some programming languages (Python, Bash, SQL, K+, Perl).
- Experience in FIX protocol.
- Strong understanding of Equities markets and trade lifecycle.
- Problem management, issue tracking/reporting, ITIL.
- Consistently demonstrates clear and concise written and verbal communication skills and to communicate appropriately to relevant and various degrees of technical stakeholders.
- Provide technical and business support for users of Citi trading applications.
- Work closely with Low Touch DMA/DSA trading desks to ensure operational resilience and excellent client experience.
- Manages, maintains and supports applications and their operating environments.
- Start of day checks, continual monitoring using ITRS/Geneos.
- Develop and maintain technical support documents.
- Reviews and develops application contingency planning to ensure availability to users.
- Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
- Act as a liaison between users/traders, interfacing internal technology groups and vendors. Participate in application releases, from development, testing and deployment into production.
- Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
- Appropriately assess risk when business decisions are made.
- Scripting and automation.
- Develop Domain Expertise in Citi’s Equities Production platforms.
- Opportunity to work across with Equities businesses in Citi.
- Significant interaction with senior technology and business partners.
- Opportunity to develop support and technical expertise to work in a diverse team with varied strengths that handles critical business/technology issues every single day.
- You will gain significant experience of the advanced technologies used to run our business regionally and globally.
- You will build an extensive knowledge of the equities trading space and market structure.
- Citi offer access to great training/development courses.
- Bachelor’s/University degree or equivalent experience.
Equities Etrading High Touch Support Lead - EMEA - Vice President employer: Citibank (Switzerland) AG
Citi is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets collaboration. As a Vice President in Equities Etrading High Touch Support, you will benefit from extensive training and development opportunities while working alongside industry experts in a supportive team culture that values your contributions. With a focus on employee growth and a commitment to operational excellence, Citi provides a unique platform for professionals looking to advance their careers in the fast-paced world of equities trading.
StudySmarter Expert Advice🤫
We think this is how you could land Equities Etrading High Touch Support Lead - EMEA - Vice President
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common questions. We want you to feel confident and ready to showcase your skills, especially in tech support.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss how you've tackled challenges in past roles. This is key for a position like Equities Etrading High Touch Support.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Equities Etrading High Touch Support Lead - EMEA - Vice President
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Equities Etrading High Touch Support Lead role. Highlight your experience in front office application support and any relevant technical skills, like programming languages or knowledge of the FIX protocol.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your understanding of equities markets and how your problem management skills can benefit the team.
Showcase Communication Skills:Since clear communication is key in this role, make sure your written application reflects that. Use concise language and structure your thoughts logically to demonstrate your ability to communicate with both technical and non-technical stakeholders.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at Citibank (Switzerland) AG
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially in Unix environments and programming languages like Python and SQL. Be ready to discuss how you've used these skills in previous roles, as this will show your depth of knowledge and experience.
✨Understand the Equities Market
Familiarise yourself with the equities market and trade lifecycle. Being able to speak confidently about market trends and trading processes will impress your interviewers and demonstrate your genuine interest in the role.
✨Communicate Clearly
Practice articulating complex technical concepts in simple terms. Since you'll be liaising with various stakeholders, showcasing your ability to communicate effectively will be crucial. Prepare examples where you've successfully navigated communication challenges.
✨Show Problem-Solving Skills
Be ready to discuss specific instances where you've managed production issues or improved operational resilience. Highlight your problem management strategies and how you've tracked and reported issues in past roles to illustrate your proactive approach.
