At a Glance
- Tasks: Support critical custody applications and enhance system reliability in a global financial environment.
- Company: Join Citi, a leading global financial institution with a commitment to innovation.
- Benefits: Enjoy competitive salary, 27 days leave, private medical care, and hybrid work options.
- Other info: Dynamic team culture with opportunities for learning and career growth.
- Why this job: Make a real impact on global financial services while developing your tech skills.
- Qualifications: Experience in application support and strong problem-solving skills required.
The predicted salary is between 63000 - 77000 £ per year.
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Custody Support team. Bring your expertise in application support, reliability engineering, cloud technologies, and operational excellence to Citi's Global Custody Technology organization. You will play a critical role in supporting highly available, mission-critical custody and settlement platforms that serve institutional clients across global markets.
By joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. You will work alongside colleagues across EMEA, APAC, and the Americas, helping deliver resilient and scalable technology solutions that underpin one of the world's largest custody businesses.
Team/Role Overview:The successful candidate will join the Global Custody Production Support organization and be responsible for ensuring the stability, reliability, and operational excellence of a suite of business-critical custody and settlement applications. The role focuses on distributed systems, cloud-native technologies, microservices, and modern observability platforms supporting securities processing and settlement functions. This position combines traditional application support responsibilities with Site Reliability Engineering (SRE) principles, automation, resiliency engineering, and operational risk management. The ideal candidate will be passionate about improving platform reliability, reducing operational toil, and driving continuous service improvements through engineering-led solutions.
What you’ll do:- Lead and coordinate investigation and resolution of production incidents across multiple applications and technology domains.
- Confidently communicate outage impacts, recovery plans, and risk assessments to stakeholders across Technology, Operations, and Business teams.
- Partner with Development, Infrastructure, and Architecture teams to improve system resilience, performance, supportability, and operational readiness.
- Execute application-level recovery testing and support enterprise resiliency programs.
- Participate in Incident, Problem, Change, Availability, and Capacity Management processes.
- Ensure operational procedures, support documentation, and knowledge articles remain current and effective.
- Experience supporting enterprise-scale distributed applications within a financial services or mission-critical technology environment.
- Proven experience in Production Support, Site Reliability Engineering (SRE), Platform Support, or similar technical operations roles.
- Demonstrated experience managing or coordinating major incident responses.
- Strong analytical and problem-solving capabilities with a structured approach to troubleshooting complex issues.
- Experience leading cross-functional teams during high-pressure production incidents.
- Strong stakeholder management and communication skills, including interaction with senior management and business partners.
- Ability to operate effectively in a fast-paced, global environment.
- Demonstrated ability to identify opportunities for automation and continuous improvement.
- Strong collaboration, relationship-building, and influencing skills.
- Service-oriented mindset with a commitment to operational excellence.
- Passion for learning and adopting emerging technologies that enhance support effectiveness and innovation.
- Microsoft SQL Server (SQL, Stored Procedures, Query Optimization)
- Oracle or other enterprise relational databases
- Database performance analysis and tuning
- Linux / Unix fundamentals
- Application troubleshooting and performance diagnostics
- Incident and Problem Management processes
- Monitoring and observability platforms
- OpenShift / Kubernetes
- Cloud technologies (Google Cloud Platform, Azure, AWS)
- Microservices and distributed architectures
- Event-driven architectures and messaging platforms (Kafka, MQ)
- Elastic Stack (ELK)
- Grafana
- Google Cloud Observability (GCO)
- Python, Shell, or PowerShell scripting
- CI/CD tooling and deployment automation
- Infrastructure as Code concepts
- API monitoring and troubleshooting
- AIOps and intelligent monitoring platforms
- Bachelor's Degree or equivalent experience required.
- Master's Degree preferred.
- ITIL Foundation, Cloud Certifications, or relevant industry certifications are advantageous.
By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
- 27 days annual leave (plus bank holidays)
- A discretional annual performance related bonus
- Private Medical Care & Life Insurance
- Employee Assistance Program
- Pension Plan
- Paid Parental Leave
- Special discounts for employees, family, and friends
- Access to an array of learning and development resources
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.
Custody Support Applications Support - Assistant Vice President employer: Citibank (Switzerland) AG
Citi is an exceptional employer, offering a dynamic work environment in London that fosters innovation and collaboration. As the Global Head of Client Experience, you will lead a talented team dedicated to enhancing client satisfaction through cutting-edge AI analytics and a client-centric culture. With ample opportunities for professional growth and a commitment to employee development, Citi stands out as a leader in the financial services sector, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Custody Support Applications Support - Assistant Vice President
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Citibank (Switzerland) AG. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Custody Support Applications Support - Assistant Vice President
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Citibank (Switzerland) AG.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Citibank (Switzerland) AG's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Citibank (Switzerland) AG
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Citibank (Switzerland) AG.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Citibank (Switzerland) AG will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Citibank (Switzerland) AG employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
