Payroll and Business Travel Intermediate Analyst in Belfast

By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Role Overview

Citi Global Payroll Services (GPS) currently has an opportunity within its UK operations for an Intermediate level payroll analyst for our Cross Border Remote Worker (CBRW) and Short-Term Business Visitor (STBV) Programs. The candidate must be highly organized and able to liaise effectively with multiple stakeholders. The ideal candidate will have experience with global cross-border administration or taxation issues and an excellent team mentality.

What you’ll do

• Respond to CBRW/STBV requests that are submitted through the HR Help Centre. This includes ongoing end to end monitoring from case creation to case closure and ensuring the information in the case is complete and that the appropriate documentation has been provided.
• Ensure CBRW requests follow the exceptional CBRW process incl. all approvals.
• Answer basic inquiries on the process via a shared mailbox / case management system.
• Coordinate reporting of metrics of Cross Border Remote and Business Travelers workforce.
• Apply project management skills to assist the team with completion of caseloads.
• Resolve varied and complex issues related to the CBRW/STBV process using professional judgment, discretion, and business expertise.
• Provide information guidance and training to new and lower-level team members, as needed.
• Act as CBRW/STBV SME for outside stakeholders and/or other team members, as necessary.
• Support the development and ongoing maintenance/update of CBRW/STBV SOP/ FAQ documents.
• Work closely with HR Partners, Corp Tax and global payrolls, to ensure end-to-end compliance of CBRW/STBV program(s).
• Work closely with external vendor managing business travel tax monitoring program.
• Appropriately assess risk related to CBRW/STBV tax decisions, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment.
• Provide verbal and written feedback to questions from vendors, employees, and global partners.
• Perform validation checks on employee data and update as necessary.
• Analyze data and metrics in Excel using pivot tables, vLookup, and other advanced features.
• Manage critical and time-sensitive issues to ensure program compliance.
• Participate in additional project work as needed.

What we’ll need from you

• Bachelor’s/University degree
• Previous years relevant business administration experience (can include payroll, tax, business travel, mobility)
• Working knowledge of taxation, preference for knowledge of USA taxation
• Excellent written and verbal communication skills
• Self-motivated and detail oriented
• Prioritizes work in alignment with organizational and departmental goals and acts in accordance with business strategies and policies
• Ability to operate in a team environment, working efficiently in a multi office/time zone/cross-cultural environment and countries
• Proficient user of MS Office products (Word, Excel, Outlook, etc.) required
• Must have experience dealing with customers; experience with Service Now functionality or something similar preferred

What we can offer you

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure.
• A discretional annual performance related bonus
• Private medical insurance packages to suit your personal circumstances.
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.