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- Tasks: Provide high-quality technical support for critical finance platforms and ensure system stability.
- Company: Join Citi, a leader in global finance technology with a collaborative culture.
- Benefits: Enjoy competitive salary, 27 days leave, private medical care, and hybrid work options.
- Other info: Dynamic environment with excellent career growth and a commitment to diversity and inclusion.
- Why this job: Make a real impact on global finance while growing your career with mentorship and learning opportunities.
- Qualifications: Experience in Futures/ETD, strong SQL skills, and ability to troubleshoot under pressure.
The predicted salary is between 80000 - 100000 ÂŁ per year.
Engineer the future of global finance. At Citi, our Tech team doesnât just support finance â we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.
We are seeking a highly motivated and experienced VPâlevel Technical Specialist to join our global Futures & Exchange Traded Derivatives (ETD) Clearing technology team. This role provides senior L2 production support for businessâcritical clearing platforms, with a primary focus on intraday ETD processing. The successful candidate will act as a technical authority and escalation point, partnering closely with Operations, Technology, and Business stakeholders to ensure platform stability, resilience, and highâquality service delivery in a fastâpaced markets environment.
Key Responsibilities:- Provide timely, highâquality L2 technical support for Futures and ETD Clearing platforms, ensuring minimal business impact during incidents.
- Investigate, diagnose, and resolve complex application, data, and infrastructure issues across distributed systems.
- Monitor system health and performance, proactively identifying risks and addressing issues before they impact intraday clearing processes.
- Support exchange cutâoffs and timeâcritical clearing workflows.
- Own the full incident lifecycle from detection through resolution, including stakeholder communication.
- Lead root cause analysis and postâincident reviews, driving permanent remediation and risk reduction.
- Partner with development teams to prioritise fixes and resilience improvements.
- Work closely with Operations, Business Analysts, Developers, and Infrastructure teams across regions.
- Provide technical mentorship and guidance to junior support engineers.
- Influence application design and deployment decisions to improve stability, observability, and operability in production.
- Participate in a rotational onâcall schedule, including weekend support, for critical marketâfacing systems.
- Develop and maintain highâquality support documentation, runbooks, and knowledge base articles.
- Drive automation initiatives using scripting and tooling to reduce manual intervention and operational risk.
- Assist with application deployments, upgrades, and disaster recovery testing.
- Identify and implement opportunities to improve monitoring, alerting, and support efficiency.
- Strong functional knowledge of the Futures / ETD asset class, including clearing and intraday processing.
- Proven experience supporting businessâcritical applications in a global markets or trading environment.
- Strong SQL skills with experience working with relational databases (e.g. Oracle, SQL Server).
- Experience with middleware and messaging technologies such as MQ and Kafka.
- Demonstrable scripting ability in Python or shell scripting for automation and analysis.
- Experience with enterprise monitoring and observability tools such as ITRS Geneos, Splunk, Grafana, or equivalent.
- Strong analytical and troubleshooting skills, with the ability to operate effectively under pressure.
- Excellent verbal and written communication skills, able to translate complex technical issues for both technical and nonâtechnical stakeholders.
- Familiarity with ITIL frameworks and best practices for incident, problem, and change management.
By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
- 27 days annual leave (plus bank holidays)
- A discretional annual performance related bonus
- Private Medical Care & Life Insurance
- Employee Assistance Program
- Pension Plan
- Paid Parental Leave
- Special discounts for employees, family, and friends
- Access to an array of learning and development resources
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.
Futures Applications Support - Technical Lead - Vice President in Belfast employer: Citibank (Switzerland) AG
Contact Detail:
Citibank (Switzerland) AG Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Futures Applications Support - Technical Lead - Vice President in Belfast
â¨Tip Number 1
Network like a pro! Reach out to your connections in the finance and tech sectors. Attend industry events or webinars, and donât be shy about introducing yourself. You never know who might have the inside scoop on job openings!
â¨Tip Number 2
Prepare for interviews by practising common technical questions related to Futures and ETD processes. Use mock interviews with friends or mentors to sharpen your responses. The more you rehearse, the more confident you'll feel when itâs showtime!
â¨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled complex issues in past roles. Highlight your analytical abilities and how youâve contributed to system stability and performance.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, keep an eye on our careers page for new opportunities that match your skills and interests.
We think you need these skills to ace Futures Applications Support - Technical Lead - Vice President in Belfast
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your technical expertise in Futures and ETD, and donât forget to mention any relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why youâre passionate about the role and how your background makes you the perfect fit for our team at Citi. Keep it concise but impactful!
Showcase Your Technical Skills: Since this role is all about technical support, be sure to highlight your SQL skills, scripting abilities, and experience with monitoring tools. We want to see how you can contribute to our tech team right from the get-go!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way to ensure your application gets into the right hands. Plus, youâll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Citibank (Switzerland) AG
â¨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Futures and ETD asset classes. Be ready to discuss your experience with SQL, middleware technologies like MQ and Kafka, and any scripting you've done in Python or shell. This role is all about technical authority, so show them you know your stuff!
â¨Demonstrate Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex application issues in the past. Think about incidents you've managed from detection to resolution, and be ready to explain your thought process during those times. They want to see your analytical skills in action!
â¨Showcase Your Collaboration Experience
This role involves working closely with various teams, so highlight your experience in cross-functional collaboration. Talk about how you've partnered with Operations, Developers, and Business Analysts to improve system stability and service delivery. Theyâll appreciate a candidate who can communicate effectively with both technical and non-technical stakeholders.
â¨Emphasise Continuous Improvement Mindset
Citi values innovation and efficiency, so come prepared with ideas on how to drive automation and improve support processes. Discuss any initiatives you've led or been part of that focused on enhancing monitoring, alerting, or documentation. Show them you're not just about maintaining the status quo but are eager to push for better solutions.