At a Glance
- Tasks: Lead UX design projects that shape the future of global finance.
- Company: Join Citi, a leader in redefining finance with innovative tech solutions.
- Benefits: Enjoy 27 days leave, private medical care, and a supportive work environment.
- Other info: Be part of a diverse team committed to innovation and continuous learning.
- Why this job: Make a real impact on millions while growing your skills in a dynamic team.
- Qualifications: Experience in UX design, strong communication skills, and proficiency in design tools.
The predicted salary is between 60000 - 80000 £ per year.
Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.
The User Experience Lead Analyst is a senior level role significantly contributing to the research, analysis, and design of digital products and systems. User Experience partners with Product and Technology colleagues to create innovative and intuitive digital products that deliver best-in-class user experience and usability to our clients, both internally and externally. We undertake a wide spectrum of activities, from discovery and research, through definition, ideation, and design, to the management of design systems and the delivery of interactive prototypes and high‑fidelity designs to our development partners.
The UX Design Group’s primary goal is to research and design products and solutions that are streamlined, intuitive, consistent, accessible, great‑looking, and easy-to-use, which perfectly suit (or even anticipate) our clients’ needs.
Responsibilities
- Lead meetings with users, clients, product sponsors and technology to understand project requirements
- Plan and perform UX research, define IA, user journeys, and create personas
- Identify metrics and data that can support decision‑making, guiding tech partners where needed to add necessary metrics
- Work closely with users, stakeholders, business analysts, product managers and development teams to brainstorm and co‑create ideas, approaches, and solutions
- Perform relevant testing to validate and inform design decisions
- Create wireframes, prototypes, and high‑fidelity designs using specialist tools such as Sketch, InVision, Axure, and the Adobe suite
- Apply a positive and constructive attitude to all feedback
- Use and contribute to the approved design system
- Contribute to design standards and best practices
- Perform detailed handover to development teams, ensuring they have all they need to implement the designs
- Provide ongoing support to development, with regular UX review checkpoints ensuring quality and spec are as designed
- Keep up to date with the latest UX practices, innovations, and tools
- Ensure all designs comply with ADA/WCAG standards for accessibility
- Deliver on‑time, identifying and managing risks to ensure timelines are met, and escalating where needed
- Help to train, support, and develop junior team members
- Confidently challenge substandard work by other team members, and provide coaching and guidance to resolve
- Contribute to the wider UX community of practice
- Identify and articulate design and technical conflicts between colleagues and/or local stakeholders and help to resolve them
- Promote the value of UX within the wider organization
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Qualifications
- Significant relevant experience
- Strong attention to detail & analytical skills
- Significant experience on complex, enterprise‑scale design projects
- Excellent communication and presentation skills
- Excellent skills in professional design tools e.g., Sketch, Figma, AdobeXD, Axure, InVision etc.
- Experience in using/creating design systems
- Keen interest in, or knowledge of, banking or finance
- HTML/CSS Development Skills
- Participation in external UX groups or communities
Education
- Bachelor’s/University degree, Master’s degree preferred
- At least one formal UX Qualification
Benefits
- 27 days annual leave (plus bank holidays)
- A discretionary annual performance related bonus
- Private Medical Care & Life Insurance
- Employee Assistance Program
- Pension Plan
- Paid Parental Leave
- Special discounts for employees, family, and friends
- Access to an array of learning and development resources
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
User Experience Lead Engineer employer: Citi
Citi is an exceptional employer that empowers its employees to engineer the future of global finance while fostering a culture of innovation and collaboration. With a commitment to mentorship, continuous learning, and flexible work arrangements, employees can thrive in their careers while enjoying generous benefits such as private medical care, a robust pension plan, and 27 days of annual leave. Join a diverse team where your contributions directly impact economies and where you can grow alongside industry leaders in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land User Experience Lead Engineer
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Citi for a User Experience Lead Engineer, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Citi before they go live!
We think you need these skills to ace User Experience Lead Engineer
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like User Experience Lead Engineer at Citi, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Citi does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Citi. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Citi.
How to prepare for a job interview at Citi
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Citi, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Citi might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Citi!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Citi is looking for.
