User Experience Designer - Citi

Citi is a world-leading global bank with approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services.

Markets Data, Business Risks & Controls Technology develops and enhances an extensive portfolio of applications helping the business manage operational risk and establish appropriate controls in trading. Our portfolio includes systems providing market controls, alerts disposition, regulatory reporting, and controls inventory applications.

The role of the UX Designer is a senior level role significantly contributing to the research, analysis, and design of digital products and systems. You will play a key role in conceptualizing and crafting user-centric design solutions, collaborating closely with product and engineering teams to create intuitive, cohesive, and engaging experiences for users.

Role Overview/What will you do:

• Lead meetings with users, clients, product sponsors, and technology to understand project requirements.
• Plan and perform UX research, define information architecture, user journeys, and create personas.
• Identify metrics and data that can support decision-making, guiding tech partners where needed to add necessary metrics.
• Translate user needs and product requirements into UX requirements, user flows, sketches, wireframes, prototypes, and final designs.
• Perform relevant testing to validate and inform design decisions.
• Create wireframes, prototypes, and high-fidelity designs using Figma.
• Collaborate with product owners, engineers, and other stakeholders to prioritize UX design work and create deliverables that satisfy user needs.
• Use and contribute to the approved design system.
• Contribute to design standards and best practices.
• Perform detailed handover to development teams, ensuring they have all they need to implement the designs.
• Provide ongoing support to development, with regular UX review checkpoints ensuring quality and specifications are as designed.
• Contribute to the wider UX community of practice.
• Promote the value of UX within the wider organization.
• Advocate for the user at all times, ensuring a user-centric design approach in all phases of design and development.

Key Skills and Experience required:

• Strong attention to detail & analytical skills.
• Significant experience on complex, enterprise-scale design projects.
• Experience in planning and conducting UX research.
• Knowledge of usability and accessibility principles.
• Excellent communication and presentation skills.
• Excellent skills in Figma.
• Experience in using/creating design systems.

Education:

• Bachelor's/University degree, Master's degree preferred (Optional).
• At least one formal UX Qualification is a strong plus.

What we'll provide you:

• 27 days annual leave (plus bank holidays).
• A discretional annual performance-related bonus.
• Private Medical Care & Life Insurance.
• Employee Assistance Program.
• Pension Plan.
• Paid Parental Leave.
• Special discounts for employees, family, and friends.
• Access to an array of learning and development resources.

Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day.