Technology & Cyber Compliance Senior Officer - Senior Vice President

The successful candidate will have experience in global financial services, risk management and be able to demonstrate comprehensive regulatory knowledge and interpretation and Technology and Cyber domain expertise.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Role / Team Overview

The Technology and Cyber Compliance and Operational Risk Office (TCCORO) is part of Citi’s Second Line of Defence (2LOD).

Our mission is to drive comprehensive and consistent practises designed to identify, measure, monitor, report and manage operational and compliance risks while promoting the implementation of actions to address root causes which may lead to unintended operational losses or regulatory breaches.

TCCORO provides the specialist subject matter experts to challenge Enterprise, Infrastructure, Operations and Technology entities across the firm.

We are the technology and cyber conscience of the bank.

In line with the Operational Risk Management (ORM) and Independent Compliance Risk Management (ICRM) frameworks, we aim to ensure that the internal controls that are designed to mitigate technology and cyber risks are managed, mitigated and aligned with our risk appetite.

This role will serve as TCCORO’s Global Regulatory Change Management Senior Officer and will manage a team of regulations management subject matter experts (SMEs) across multiple jurisdictions, implementing robust processes and reporting to ensure effective and timely adherence to all regulatory change management program requirements, in overseeing the Tech & Business Enablement (TB&E) Organisation.

The Regulatory Change Management Senior Officer is part of TCCORO’s Global Compliance Function, responsible for assisting with internal strategies, policies, procedures, processes, and programmes to prevent violations of law, rule, or regulation and design and deliver a risk management framework that maintains risk levels within the firm's risk appetite.

Regulatory Change Management is the ongoing process of identifying, evaluating and monitoring new or revised laws, rules, and regulations (LRRs) to update the Financial Regulatory Inventory – the authoritative repository of regulatory requirements applicable to Citi.

• What you’ll do
• Management of TCCORO’s Global Regulatory Change Management process, establishing internal strategy, processes, and procedures to ensure all programmatic requirements are met.
• Leading and developing a team of Regulatory Change Management SMEs across multiple jurisdictions in assessing applicability of regulatory changes as they apply to the TB&E Organisation.
• Ensuring robust 2LOD review, and credible challenge of Impact Assessments and Action Plans performed by the TB&E Organisation, resulting in a comprehensive analysis of LRR's impact.
• Oversee TCCORO’s Cluster Teams oversight of Regulatory Change Management responsibilities for their respective jurisdictions, ensuring global alignment in delivery.
• Close partnership and ongoing engagement with key stakeholders (GAU owners, Risk & Control, Country Risk Compliance Officers, Central Regulatory Change Programme) to drive appropriate mapping of LRR’s to TB&E GAU’s.
• Providing guidance on LRR’s relating to TB&E.
• Representing TCCORO on Regulatory Change Management working groups.
• Support Citi’s Risk & Control Assessment (MCA) testing to ensure TCCORO’s adherence to key regulatory change management controls.
• Development, maintenance, and socialisation of TCCORO Regulatory Change Management reporting to key stakeholders.

Feed into existing Citi-wide reporting including Business Risk & Control Committees (BRCC) & Independent Compliance Risk Management (ICRM) deep dive.

• Identify continuous improvement opportunities, including leveraging AI for the Regulatory Change Management program, socialising with the program owners and attending forum meetings to discuss improvement ideas.
• Preparing communications and reports, and developing associated presentations for senior management, stakeholders, and regulatory engagements where required.
• Respond to regulator, internal and external audit information requests.
• What we’ll need from you
• Extensive relevant experience in banking, finance or related consulting role.
• Proven experience in compliance risk management with the ability to demonstrate a comprehensive understanding of regulatory change management subject matters.
• Demonstrated ability of establishing internal strategies, procedures and processes to adhere to risk management frameworks.
• Knowledge of global LRRs impacting the TB&E organisation.
• Ability to interpret and analyse complex LRRs.
• Understanding of regulatory intent and supervisory expectations.
• Knowledge of Citi’s TB&E organisation and GAU structure/activities.
• Ability to translate regulatory obligations into tech/ cyber compliance expectations.
• Proven track record of people management experience and leading and developing successful teams across jurisdictions.
• Exceptional relationship management skills; must be able to address and resolve conflict while maintaining relationships.
• Ability to effectively communicate complex topics to a broad audience.
• Strong analytical skills, including the ability to filter, prioritise and validate potentially complex material from multiple sources.
• Ability to effectively prioritise complex projects and the skills to adapt quickly to new challenges and concepts, capable of navigating ambiguity and problem solving issues in a heavily matrixed corporate environment.
• Highly organised and motivated self-starter with strong attention to detail and a team‑oriented approach.
• Proficiency in MS Office applications (Excel, Power Point, Share Point).
• Bachelor’s/University degree, master’s degree preferred.
• Legal degree and/or training would be beneficial.
• What we can offer you

We work hard to have a positive financial and social impact on the communities we serve.

In turn, we put our employees first and provide the best in‑class benefits they need to be well, live well and save well.

• Private Medical Care Program
• Life Insurance Program
• Pension Plan contribution (PPE Program)
• Employee Assistance Program
• Paid Parental Leave Program (maternity and paternity leave)
• Sport Card
• Holidays Allowance
• Sport and team recreation activities
• Special offers and discounts for employees
• Access to an array of learning and development resources
• A discretional annual performance related bonus
• A chance to make a difference with various affinity networks and charity initiatives

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.

We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Time Type: Full time

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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