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For Companies At a Glance
- Tasks: Lead a team in providing application support and drive performance across global operations.
- Company: Join Citi, a global financial institution dedicated to responsible financial services and client growth.
- Benefits: Enjoy hybrid work options, competitive salary, 27 days leave, private medical care, and more perks.
- Why this job: Be part of a dynamic team, gain exposure to advanced technologies, and influence strategic decisions.
- Qualifications: Experience in application support, strong communication skills, and knowledge of UNIX, databases, and cloud computing.
- Other info: Citi values diversity and inclusion, ensuring a comfortable workplace for all employees.
The predicted salary is between 48000 - 72000 £ per year.
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi's Cross Asset Market Support Team.
By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. You will gain significant experience of the advanced technologies used to run our business regionally and globally, giving you the vast exposure to new and existing methodologies and systems.
The XiP and XVA Support team is a well-established team with regional coverage in Singapore, India, Belfast and Canada. The team primarily covers application support to the Cross Asset business within Markets. Our team interfaces with a vast client base and works in close partnership with Operations, Development and other technology counterparts running the application production platform, providing quick resolutions and timely communications to their issues, and driving improvements to stability and efficiency practices to help us and the business succeed.
We are seeking an experienced Application Support Tech Lead to be part of our Belfast team. The successful candidate will have a strong background in application support and collaboration across multiple regions. This role requires a strategic thinker who can drive team performance, ensure seamless platform operations, and foster collaboration with global stakeholders
What you'll do:
We are seeking an experienced Application Support Tech Lead to be part of our Belfast team. The successful candidate will have a strong background in application support and collaboration across multiple regions. This role requires a strategic thinker who can drive team performance, ensure seamless platform operations, and foster collaboration with global stakeholders
- The Apps Support Tech Lead Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
- Provides expertise in area and an advanced level of understanding of the principles of apps support.
- Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
- Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
- Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
- Considers the implications of the application of technology to the current environment.
- Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
- Acts as advisor or coach to new or lower level analysts; allocates work.
- Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
- Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
- Persuades and influences others through strong and comprehensive communication and diplomacy skills
- Performs other duties and functions as assigned
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
What we'll need from you:
- Experience as a team lead in a similar role.
- Strong interpersonal and communication skills, great teammate.
- Strong working experience of systems UNIX (AIX/ Linux) environment
- Strong working experience of Databases – Mongo, Hadoop, SQL
- Strong working experience of Cloud Computing – RedHat OpenShift, AWS EKS, etc.
- Knowledge on Geneos ITRS monitoring would be an added advantage
- Experience with issue tracking and reporting using tools
- Basic Business knowledge/ understanding of financial markets and products.
- Knowledge/ experience of problem Management Tools.
What we'll provide you:
By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
- 27 days annual leave (plus bank holidays)
- A discretional annual performance related bonus
- Private Medical Care & Life Insurance
- Employee Assistance Program
- Pension Plan
- Paid Parental Leave
- Special discounts for employees, family, and friends
- Access to an array of learning and development resources
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.
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Job Family Group:
Technology ——————————————————
Job Family:
Applications Support ——————————————————
Time Type:
Full time ——————————————————
Most Relevant Skills
Please see the requirements listed above.——————————————————
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.——————————————————
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .
View Citi's EEO Policy Statement and the Know Your Rights poster.
Technical Support Lead - Citi employer: Citi
Contact Detail:
Citi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Lead - Citi
✨Tip Number 1
Familiarise yourself with Citi's core values and mission. Understanding their commitment to responsible financial services will help you align your answers during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Brush up on your technical skills, especially in UNIX environments and databases like Mongo and SQL. Being able to discuss specific experiences where you've used these technologies will demonstrate your capability and confidence in the role.
✨Tip Number 3
Prepare examples of how you've successfully led teams in previous roles. Highlighting your leadership style and how you foster collaboration will be crucial, as this position requires strong interpersonal skills.
✨Tip Number 4
Research common issues faced in application support within financial markets. Being able to discuss potential challenges and solutions will show your proactive approach and understanding of the industry.
We think you need these skills to ace Technical Support Lead - Citi
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in application support, team leadership, and collaboration across regions. Use specific examples that demonstrate your problem-solving skills and technical expertise relevant to the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position at Citi and explain how your background aligns with their mission. Mention your familiarity with financial markets and your experience with technologies like UNIX, SQL, and cloud computing.
Showcase Your Communication Skills: Since strong communication is key for this role, ensure your application reflects your ability to convey complex information clearly. Use concise language and structure your application logically to demonstrate your communication prowess.
Highlight Relevant Certifications: If you have any certifications related to application support, cloud computing, or financial services, be sure to include them in your application. This can set you apart from other candidates and show your commitment to professional development.
How to prepare for a job interview at Citi
✨Showcase Your Technical Expertise
Make sure to highlight your experience with UNIX systems, databases like Mongo and SQL, and cloud computing platforms such as AWS EKS. Be prepared to discuss specific projects where you applied these skills.
✨Demonstrate Problem-Solving Skills
Citi values strategic thinkers who can analyse complex problems. Prepare examples of how you've identified issues in application support and the innovative solutions you implemented to resolve them.
✨Emphasise Communication and Teamwork
As a team lead, your ability to communicate effectively is crucial. Share experiences where you successfully collaborated with cross-functional teams and how you influenced decisions through strong communication.
✨Understand the Financial Landscape
Having a basic understanding of financial markets and products will set you apart. Brush up on key concepts and be ready to discuss how your technical skills can support Citi's mission in this sector.
