Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist with customer data management and regulatory reporting in a dynamic financial environment.
- Company: Join Citi, a global financial institution dedicated to responsible growth and client service.
- Benefits: Enjoy 27 days holiday, private medical insurance, and a hybrid working model.
- Why this job: Gain valuable experience in Market Operations while studying for a Level 6 certification.
- Qualifications: Strong communication, organisational skills, and the ability to analyse data are essential.
- Other info: Work onsite in Belfast's Titanic Quarter and attend University of Ulster one day a week.
Overview of Citi:
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi. You will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Markets Operations Belfast Overview:
Market Operations groups are core to the success of the Markets business. We support a wide range of internal stakeholders alongside having significant interaction with external clients, playing a key role in the overall client experience.
A role within Markets Operations means that you will have a truly global reach, in a supportive environment which will provide you with new experiences and development opportunities right here in Belfast's iconic Titanic Quarter.
You can play an important part in transforming and simplifying our operating model, creating an exciting environment which encourages diversity of thought and inclusion within an organisation that authentically values and invests in its people.
What you'll do:
The Citi Apprenticeship program has been created to facilitate your entry into financial services. The overall objective of this role is to:
- Assist with Customer data Management, A nti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team.
- Coordination and execution of the opening & maintaining process – document validation and execution for clients' account openings across multiple jurisdictions.
- Own your client & stakeholder queries end to end using project management approach.
- Maintain and validate legal entity and customer data on new and existing clients within internal systems.
- Understand new & existing customer requirements and ensure compliance with global and local regulatory requirements.
- Perform regulatory controls, data & account reconciliations, and record retention activities in accordance with established policies
- Prepare and submit periodic internal and external regulatory reports
- Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.
The qualification you will work towards successfully completing, is a Level 6 certification Leading on Customer Operations. The Apprentice will be based onsite in Citi's Belfast office and attend University of Ulster one day per week.
What we'll need from you:
- Consistently demonstrates clear and concise written and verbal communication skills
- Organisational skills
- Ability to analyse data
- Capable of prioritising workload
- Demonstrates high level of diligence, motivation and organizational skills
Qualifications
We want to hear from you if…
- You have 5 GCSEs including Maths with a minimum grade B/C (or equivalent) and English Language with a minimum grade C (or equivalent)
- You have A level grades BCC including A level Maths (or equivalent) or A level grades BBC without A level Maths (or equivalent)
- You may also meet the course entry requirements with combinations of different qualifications to the same standard (provided subject requirements are met).
This role will provide you with an in depth understanding of unique areas within Market Operations and will give exposure to global teams at Citi.
We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.
By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model, but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
- Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
- A discretional annual performance related bonus
- Private medical insurance packages to suit your personal circumstances
- Employee Assistance Program
- Pension Plan
- Paid Parental Leave
- Special discounts for employees, family, and friends
- Access to an array of learning and development resources
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
——————————————————
Job Family Group:
Operations – Services ——————————————————
Job Family:
Business KYC ——————————————————
Time Type:
Full time ——————————————————
Most Relevant Skills
Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.——————————————————
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.——————————————————
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .
View Citi's EEO Policy Statement and the Know Your Rights poster.
Support Apprenticeship - Citi employer: Citi
Contact Detail:
Citi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Apprenticeship - Citi
✨Tip Number 1
Familiarise yourself with Citi's core values and mission. Understanding their commitment to responsible financial services will help you align your answers during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Brush up on your knowledge of Anti-Money Laundering (AML) regulations and compliance processes. Being able to discuss these topics confidently will show your potential employers that you are serious about the role and understand its responsibilities.
✨Tip Number 3
Network with current or former employees of Citi, especially those in Market Operations. They can provide valuable insights into the company culture and the specific skills that are most valued in the role you're applying for.
✨Tip Number 4
Prepare to discuss your organisational and analytical skills in detail. Think of specific examples from your past experiences where you've successfully managed projects or analysed data, as these are key competencies for the Support Apprenticeship role.
We think you need these skills to ace Support Apprenticeship - Citi
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Support Apprenticeship at Citi. Tailor your application to highlight how your skills in analysis, problem-solving, and communication align with the job description.
Craft a Strong CV: Your CV should clearly showcase your relevant experience, skills, and education. Emphasise any previous roles or projects that demonstrate your organisational skills and ability to analyse data, as these are key for this position.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the apprenticeship and explain why you want to work at Citi. Highlight your motivation, diligence, and how you can contribute to the team, particularly in areas like customer data management and compliance.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Clear and concise communication is crucial for this role, so ensure your application reflects that standard.
How to prepare for a job interview at Citi
✨Showcase Your Communication Skills
Since clear and concise communication is crucial for this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past experiences, whether in writing or verbally.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage your time and prioritise tasks. Consider sharing specific instances where your organisational skills helped you meet deadlines or handle multiple responsibilities.
✨Prepare for Data Analysis Questions
As the role involves analysing data, brush up on your analytical skills. Be prepared to discuss any relevant experience you have with data management or analysis, and think about how you can apply these skills in the context of customer operations.
✨Understand Regulatory Compliance
Familiarise yourself with basic concepts of regulatory compliance, especially in financial services. Being able to discuss how you would approach compliance-related tasks will show your understanding of the industry's requirements.
