At a Glance
- Tasks: Provide high-quality technical support for trade flow platforms and resolve complex issues.
- Company: Join Citi, a global financial institution committed to client success.
- Benefits: Enjoy competitive salary, hybrid work model, and generous leave policies.
- Other info: Dynamic environment with opportunities for learning and career growth.
- Why this job: Be at the heart of global trading and make a real impact on operations.
- Qualifications: Experience in supporting critical applications and strong SQL skills required.
The predicted salary is between 55000 - 65000 £ per year.
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Market Operations Technology support team. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
The Market Operations Tech TradeFlow Support team provides critical technical and business support for Citi’s global Cash Settlements business, ensuring the smooth and timely processing of high‑volume trade flows into our core settlement and clearing platforms. In this fast‑paced role, you will be at the heart of the post‑trade lifecycle, responsible for real‑time monitoring, troubleshooting, and resolving complex issues that span business logic, application code, and infrastructure.
You will collaborate daily with a wide range of stakeholders, including Market Operations (across all regions), application developers, and infrastructure teams, to maintain operational stability and ensure the integrity of Citi's global trading activities. This is a unique opportunity to gain an end‑to‑end understanding of the trade lifecycle in a dynamic environment where your problem‑solving skills will have a direct impact on the firm's success. Support teams are in multiple locations: Singapore, India, and Tampa providing follow‑the‑sun coverage.
What you’ll do:
- Provide timely, high‑quality L2 technical support for Market Ops Trade flow platform, ensuring minimal business impact during incidents.
- Part of a global follow‑the‑sun team ensuring all trade flows from Middle office to Settlements are delivered successfully.
- Investigate issues raised by Operations and downstream partners on trades/feeds delivered to them, improving data quality checks, monitoring and alerting.
- Work closely with the in‑house dev teams, escalating issues where needed.
- Track incidents in Service Now, own the stability book of work in Jira.
- Improve monitoring, observability and controls for our stack.
- Improve resiliency and recoverability for our stack, holding our dev team accountable.
Key Skills and Experience required:
- Proven experience supporting business‑critical applications in a global markets or trading environment.
- Strong SQL skills with experience working with relational databases (e.g., Oracle, SQL Server).
- Experience with middleware and messaging technologies such as MQ and Kafka.
- Demonstrable scripting ability in Python or shell scripting for automation and analysis.
- Experience with enterprise monitoring and observability tools such as ITRS Geneos, Splunk, Grafana, or equivalent.
- Strong analytical and troubleshooting skills, with the ability to operate effectively under pressure.
- Excellent verbal and written communication skills, able to translate complex technical issues for both technical and non‑technical stakeholders.
- Familiarity with ITIL frameworks and best practices for incident, problem, and change management.
Any Beneficial / Nice to have skills and experience:
- Strong functional knowledge of investment banking and trade/settlement lifecycle is preferred.
- Hands‑on experience with prompt engineering and AI tools.
What we’ll provide you:
- By joining Citi, you will not only be part of a business‑casual workplace with a hybrid working model (up to two days working at home per week), but also receive a competitive base salary (which is reviewed annually), and enjoy a whole host of additional benefits such as:
- 20 working days annual leave (plus bank holidays)
- A discretionary annual performance‑related bonus
- Private medical care & life insurance
- Employee assistance program
- Paid parental leave
- Access to an array of learning and development resources
Citi is an equal‑opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
Senior Market Operations Tradeflow Tech Analyst employer: Citi
Citi is an exceptional employer that offers a dynamic and inclusive work environment, where employees are empowered to make a meaningful impact in the global financial landscape. With a strong focus on professional development, competitive benefits including private medical care and generous leave policies, and a hybrid working model, Citi fosters a culture of collaboration and innovation. Joining the Market Operations Technology support team means being part of a global network that values your skills and provides opportunities for growth in a fast-paced, rewarding setting.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Market Operations Tradeflow Tech Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Citi through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about SQL, Python, and any relevant tools. We want you to shine when they ask about your experience!
✨Tip Number 3
Show off your problem-solving skills during the interview. Share specific examples of how you've tackled complex issues in the past. This is your chance to demonstrate that you can handle the fast-paced environment at Citi.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Citi.
We think you need these skills to ace Senior Market Operations Tradeflow Tech Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your analytical and problem-solving abilities, especially in a trading environment, to show us you’re the right fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this position at Citi. Share specific examples of how your past experiences align with the responsibilities of the Senior Market Operations Tradeflow Tech Analyst role.
Showcase Your Technical Skills:Don’t forget to mention your SQL skills, scripting abilities, and any experience with monitoring tools. We want to see how you can contribute to our tech support team right from the get-go!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Citi!
How to prepare for a job interview at Citi
✨Know Your Tech Inside Out
Make sure you brush up on your SQL skills and get familiar with the middleware and messaging technologies mentioned in the job description, like MQ and Kafka. Being able to discuss your experience with these tools confidently will show that you're ready to hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled complex issues in previous roles. Think about times when you had to troubleshoot under pressure and how you communicated those solutions to both technical and non-technical stakeholders. This will highlight your analytical abilities and communication skills.
✨Familiarise Yourself with the Trade Lifecycle
Since this role is all about the post-trade lifecycle, it’s crucial to have a solid understanding of how trades are processed. Brush up on investment banking concepts and be ready to discuss how your knowledge can contribute to operational stability at Citi.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the tools they use for monitoring and observability, and how they handle incidents. This not only shows your interest in the role but also gives you a chance to assess if the company culture aligns with your values.
