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- Tasks: Support users of Citi applications by resolving technical issues and ensuring smooth operations.
- Company: Join Citi, a leading global bank committed to innovation and excellence in financial services.
- Benefits: Enjoy a full-time role with opportunities for growth, learning, and collaboration in a dynamic environment.
- Why this job: Be part of a team that impacts business success while developing your skills in a supportive culture.
- Qualifications: Basic knowledge of app support and a keen interest in technology and financial markets are essential.
- Other info: Citi values diversity and is an equal opportunity employer, welcoming applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses\’ core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams. Responsibilities: The Apps Support Intmd Analyst provides technical and business support for users of Citi Applcations. Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation. Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals. Act as a liaison between users/traders, interfacing internal technology groups and vendors Participates in disaster recovery testing Participate in application releases, from development, testing and deployment into production. perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation. Considers implications of the application of technology to the current environment. Analyzes applications to identify risks, vulnerabilities and security issues. Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements. Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams. Exchanges ideas and information Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives. Performs other duties and functions as assigned in a concise and logical manner. Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Acts as SME to senior stakeholders and /or other team members. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm\’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: Basic knowledge or interest about apps support procedures, concepts and of other technical areas. Participation in some process improvements. Previous experience or interest in standardization of procedures and practices. Basic Business knowledge/ understanding of financial markets and products. Knowledge/ experience of problem Management Tools. Understands of how own sub-function integrates within the function and commercial awareness Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence Good customer service, communication and interpersonal skills Good knowledge of the business and its technology strategy Consistently demonstrates clear and concise written and verbal communication skills Knowledge of issue tracking and reporting using tools Good all-round team member Effectively share information with other support team members and with other technology teams Ability to plan and organize workload Ability to communicate appropriately to relevant stakeholder Job Family Group: Technology Job Family: Applications Support Time Type: Full time Most Relevant Skills Please see the requirements listed above. Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi\’s EEO Policy Statement and the Know Your Rights poster.41bf1e1f-b16b-4260-a40a-17c77a06fd15
Production Support Analyst - Belfast - Citi employer: Citi
Contact Detail:
Citi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Production Support Analyst - Belfast - Citi
✨Tip Number 1
Familiarise yourself with the specific applications and tools used by Citi. Understanding their apps support procedures and concepts will give you a solid foundation to discuss during interviews and demonstrate your proactive approach.
✨Tip Number 2
Network with current or former employees in similar roles at Citi. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Brush up on your analytical thinking and problem-solving skills. Be prepared to discuss how you've tackled complex issues in the past, as this role requires a strong ability to analyse data and make evaluative judgments.
✨Tip Number 4
Showcase your communication and diplomacy skills. Since the role involves liaising between users and technology teams, being able to articulate complex information clearly will be crucial. Practice explaining technical concepts in simple terms.
We think you need these skills to ace Production Support Analyst - Belfast - Citi
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications of the Production Support Analyst position. Tailor your application to highlight relevant skills and experiences that align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in applications support or related fields. Mention specific tools or methodologies you have used, especially those mentioned in the job description, such as problem management tools.
Showcase Analytical Skills: Since the role requires strong analytical thinking, provide examples in your application where you successfully analysed data or resolved complex issues. Use clear and concise language to demonstrate your thought process.
Communicate Effectively: Given the importance of communication in this role, ensure your application is well-written and free of errors. Use professional language and structure your documents logically to reflect your ability to communicate complex information clearly.
How to prepare for a job interview at Citi
✨Understand the Role
Make sure you have a solid grasp of what a Production Support Analyst does. Familiarise yourself with apps support procedures and concepts, as well as the specific responsibilities outlined in the job description. This will help you answer questions confidently and demonstrate your interest in the role.
✨Showcase Your Analytical Skills
Be prepared to discuss your experience with data analysis tools and methodologies. Highlight any past experiences where you've successfully solved complex problems or made evaluative judgments based on factual information. This will show that you can think critically and apply your knowledge effectively.
✨Demonstrate Communication Skills
Since the role requires developed communication and diplomacy skills, practice articulating your thoughts clearly and concisely. Be ready to provide examples of how you've effectively communicated complex information to stakeholders in the past, as this will be crucial for liaising between users and technology teams.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities and decision-making skills. Think of examples from your previous experiences where you had to assess risks or manage issues, and be ready to explain your thought process and the outcomes of your actions.
