At a Glance
- Tasks: Lead a global team in managing technology events and improving operational excellence.
- Company: Join Citi, a trusted partner in financial services with a global reach.
- Benefits: Enjoy generous holidays, private medical insurance, and a performance bonus.
- Other info: Access to extensive learning resources and career development opportunities.
- Why this job: Make a real impact in a dynamic environment while driving innovation.
- Qualifications: Proven leadership in tech and finance, with crisis management experience.
The predicted salary is between 100000 - 150000 £ per year.
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in production management, strategic leadership, operational improvement, and strong stakeholder management pertaining to service disruptive technology events. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
The primary objective of the role is to lead a global team that coordinates exceptional response to major technology events—planned or unplanned—impacting our Services Business. Services as a business consists of multiple sub‑domains: Digital Access Channels, Payments processing, Investor and Issuer Services, Core Accounts, Liquidity, Trade & Working Capital and Data. The end‑to‑end service offering and client experience often depend on multiple applications, technologies, teams and stakeholders, requiring swift response, coordination, triage and resolution.
Responsibilities- Strategy Definition & Delivery
- Define and drive the strategy for Services BCC, ensuring alignment with Citi goals.
- Deliver outcomes that promote rapid recovery, reduce client impact duration, and foster continuous improvement based on stakeholder and client feedback.
- Leverage enterprise tooling and drive adoption of Gen AI capabilities to support modern working practices with the least human intervention.
- Relationship Management & Stakeholder Engagement
- Maintain strong relationships with senior product, operations, and technology stakeholders, garnering support for strategy, setting targets and sharing performance insights.
- Actively lead and manage stakeholders during more significant disruptive events.
- Operational Excellence & Compliance
- Ensure adherence to Citi Enterprise policies and protocols, including Major Incident Management and ITIL practices.
- Build, maintain strong awareness of global regulatory obligations related to disruptive events, including reporting requirements and stakeholder communication.
- Strengthen CBS (Critical Business Services) awareness, obligations, response, and reporting requirements, influencing outcomes to tackle improvement areas.
- Continuous Improvement & Readiness
- Ongoing improvement in Services command and control, escalation, and communication, including cyber event coordination.
- Improve readiness and response to enterprise/catastrophic events through tabletop/chaos training exercises and automation.
- Team Leadership & Performance
- Set and cascade objectives and performance measures for your global direct team and those relevant to the broader Services Production organization.
- Ensure seamless and consistent follow‑the‑sun experience during major technology event management.
- Relevant industry experience within Technology and Financial Services, with proven leadership managing and influencing global teams, direct, matrix and stakeholders.
- Strong track record in crisis management and leading responses to disruptive events.
- Demonstrable success driving results and continuous improvement in production.
- Experience with organisational transformation.
- Exceptional stakeholder and relationship management capabilities.
- Experience with financial planning and cost discipline.
- Exceptional staff engagement and talent development skills.
- Ability to navigate and lead within large, complex organisations.
- Past experience in Production Support, Incident Management and/or Payments processing area desirable but not essential.
- Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure.
- A discretionary annual performance‑related bonus.
- Private medical insurance packages to suit your personal circumstances.
- Employee Assistance Programme.
- Pension Plan.
- Paid Parental Leave.
- Special discounts for employees, family and friends.
- Access to an array of learning and development resources.
Citi is an equal‑opportunity employer, and qualified candidates will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.
Production Management - Business Control Centre Global Lead - Director employer: Citi
Citi is an exceptional employer that places a strong emphasis on employee growth and well-being, offering a generous holiday allowance, private medical insurance, and a robust pension plan. With a dynamic work culture that fosters continuous improvement and innovation, employees are empowered to lead global teams and make impactful decisions in a supportive environment. Located at the heart of a global financial institution, Citi provides unique opportunities for professional development and engagement with cutting-edge technology in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Production Management - Business Control Centre Global Lead - Director
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Citi. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Production Management - Business Control Centre Global Lead - Director
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Citi.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Citi's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Citi
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Citi.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Citi will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Citi employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
