Production Application Support - Assistant Vice President

Engineer the future of global payments. At Citi, our Tech team doesn't just support payments – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of payments with Citi Tech.

What We Do / The Team:

Our Production Application Support team is at the heart of Citi's daily operations, ensuring the stability, quality, and performance of mission-critical applications used across the firm. We operate globally, working closely with business users, traders, internal technology groups, and external vendors to keep systems running seamlessly. The team plays a pivotal role in bridging technology and business — proactively identifying issues, driving continuous improvement, and ensuring our applications deliver maximum value. Whether collaborating with regional colleagues across time zones or partnering with development teams on the next release, our work directly influences the success of Citi's global operations.

Role Overview / What Will You Do:

• Monitor & Maintain – Perform start-of-day checks, continuous monitoring, and regional handovers; ensure applications and their operating environments meet service level expectations.
• Resolve & Escalate – Quickly diagnose and resolve application issues; assess risk and impact of production incidents and **escalate** to business and technology management in a timely manner.
• Release & Deploy – Participate in application releases across the full lifecycle — from development and testing through to production deployment — and conduct post-implementation analysis.
• Improve & Optimise – Identify ways to maximise application potential; lead Stability, Efficiency, and Effectiveness initiatives; formulate scope and objectives for complex enhancements.
• Risk & Compliance – Perform same-day risk reconciliations; identify vulnerabilities and security issues; ensure storage, archiving, and contingency procedures are in place and functioning correctly.
• Coach & Collaborate – Act as SME and advisor to senior stakeholders and junior analysts; liaise between users/traders, internal technology groups, and vendors.

Key Skills and Experience Required:

• Experience in an Application Support role, with a proven track record of managing production environments.
• Experience installing, configuring, and supporting business applications and their operating environments.
• Proficiency in programming or scripting languages, with the willingness and ability to continue learning.
• Demonstrated analytical and problem-solving skills — able to filter, prioritise, and validate complex information from multiple sources.
• Experience with issue tracking, reporting, and problem management tools.
• Strong written and verbal communication skills, including the ability to translate technical issues into plain language for non-IT stakeholders.
• Ability to plan, organise, and re-prioritise workload quickly in a dynamic environment.
• Bachelor's/University degree or equivalent practical experience.

Any Beneficial / Nice to Have Skills and Experience:

• Experience with application contingency planning and disaster recovery processes.
• Familiarity with risk reconciliation processes and financial services environments.
• Background in coaching or mentoring junior team members or new recruits.
• Experience acting as a liaison between business users (e.g., traders) and technology/vendor teams.
• Exposure to security and vulnerability assessment within application environments.
• Knowledge of storage and archiving best practices for enterprise applications.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

What We'll Provide You:

• 27 days annual leave (plus bank holidays)
• A discretional annual performance related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Visit our About Us | Culture, Values & Benefits page to learn more.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.