Production AI Engineer - Vice President

The Production Engineer is a pivotal role within Citi’s Technology organisation, responsible for designing, building, and operating the intelligent systems that underpin our global production environment. This is an engineering‑first position at the intersection of software craftsmanship, AI‑native development, and large‑scale distributed systems.

As part of a multi‑year transformation journey, the successful candidate will help define what production engineering looks like in an era of autonomous agents, generative AI, and self‑healing infrastructure. You will be expected to write production‑grade code daily, design agentic workflows, and contribute meaningfully to the evolution of our AI engineering practices across Citi’s India technology hub.

The role requires a comprehensive understanding of multiple areas within a function and how they interact to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Accountable for delivery of a full range of end‑to‑end projects. Excellent communication skills required to negotiate internally. Involved in short‑to‑medium‑term planning of actions and resources for own area.

Responsibilities

• Design, develop, and maintain production‑grade software systems with a strong emphasis on reliability, scalability, and operational excellence across Citi’s global technology estate.
• Architect and implement agentic AI workflows—building autonomous systems that can reason, plan, and act across production environments with minimal human intervention.
• Apply advanced prompt engineering techniques to integrate large language models (LLMs) into operational tooling, incident response pipelines, and developer productivity platforms.
• Lead the development of AI‑native observability solutions—leveraging intelligent agents to detect anomalies, predict failures, and automate remediation before issues impact end users.
• Write clean, well‑tested, and well‑documented code across the full stack; champion engineering best practices including code review, pair programming, and test‑driven development.
• Drive continuous delivery and automation efforts across supported applications by means of root‑cause analysis reviews, knowledge management, performance tuning, and user training.
• Operate and evolve CI/CD pipelines, infrastructure‑as‑code tooling, and GitOps workflows to support rapid, safe delivery of software at scale.
• Collaborate with platform, data, and product engineering teams to embed AI capabilities into the production lifecycle—from deployment to decommission.
• Implement the Agile framework through one of its implementations (SCRUM or Kanban) and ensure it integrates with overall organisation processes.
• Operate within a highly regulated financial environment, maintaining an in‑depth understanding of compliance requirements and their implications for system design and data handling.
• Coach and mentor team members on AI engineering practices, prompt design patterns, and agentic system architecture—to foster a culture of continuous learning and technical excellence.
• Avidly communicate progress and project status across the organisation and ensure that stakeholders are managed appropriately throughout the execution period.
• Foster a culture that promotes transparency and innovation for increased team productivity.

Qualifications

• Demonstrable experience in a critical software engineering or production engineering role with high business impact and a strong programming foundation (Java, Python, Go, or equivalent).
• Hands‑on experience with AI/ML engineering—including working with LLM APIs (OpenAI, Anthropic, Gemini, or open‑source equivalents), embedding models, and vector databases.
• Proven expertise in prompt engineering: designing, iterating, and evaluating prompts for production use cases including classification, summarisation, code generation, and autonomous decision‑making.
• Experience designing and deploying agentic systems using frameworks such as LangChain, LangGraph, AutoGen, CrewAI, or equivalent— including multi‑agent orchestration and tool‑use patterns.
• Excellent engineering skills and strong understanding of the software development lifecycle, GitOps, and modern DevSecOps practices.
• Excellent working knowledge of key computer science concepts (networking, operating systems, virtualisation, containerisation, etc.).
• Polyglot full‑stack developer mentality and ability to pick up new languages and skills.
• Excellent debugging and analytical skills: ability to isolate root cause across networking/infrastructure, application, and database stacks.
• Operational experience of deploying and running services at scale on top of Docker/Kubernetes stack and a service mesh (Istio or equivalent) is highly desirable.
• Operational experience with orchestration tools for CI/CD and infrastructure‑as‑code tooling (Terraform, CloudFormation, Pulumi, etc.) is highly desirable.
• Experience of delivering software using Agile delivery methodologies is a must (SCRUM/Kanban).
• Operational experience of using middleware technologies (MQ, Apache Kafka, etc.) to run services at scale is desirable.
• Strong experience with end‑to‑end observability stacks (Datadog, AppDynamics, Dynatrace, etc.) is desirable.
• Degree in Computer Science, Mathematics, Physics, or a related technical subject is desirable.
• Experience of senior stakeholder management.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Ability to operate in a global environment with on‑/near‑/off‑shore matrix reporting structures.

Key Attributes

• Learnability—rapidly acquires new skills, frameworks, and paradigms.
• Teachability—receives feedback with openness and intellectual humility.
• Flexibility & adaptability—thrives in ambiguity, pivots gracefully when requirements shift, technology evolves, or priorities change without losing momentum or quality.
• Engineering mindset—approaches every problem systematically: decomposing complexity, forming hypotheses, and validating solutions with rigor and precision.
• Product‑minded thinking—understands that code serves users and business outcomes, balancing technical elegance with pragmatic delivery and user impact.
• Collaborative spirit—builds trust across disciplines—engineering, product, operations, and leadership, elevating the team’s collective output through generosity and clear communication.
• Intellectual curiosity—asks “why” before “how”, explores the edges of what’s possible with AI and production systems, driven by genuine fascination rather than obligation.
• Ownership & accountability—takes end‑to‑end responsibility for what they build; follows through from design to deployment to post‑incident review.

Benefits

• 27 days annual leave (plus bank holidays).
• A discretionary annual performance‑related bonus.
• Private medical care & life insurance.
• Employee assistance program.
• Pension plan.
• Paid parental leave.
• Special discounts for employees, family, and friends.
• Access to an array of learning and development resources.

Citi is an equal‑opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.