Product Manager, Senior Vice President

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Investor Services team. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

The role is a Product Management position accountable for delivering a first‑class digital experience for all Investor Services clients. Working with each of the Investor Services product and technology teams, the role involves organising, enhancing, and building scalable data products that are fit for purpose and support the needs of internal stakeholders and clients. The role requires an individual with strong data expertise and specialist Investor Services industry experience. You should have previously built, led, and scaled data products working across Engineering and Operations. You have experience modelling Middle Office, Fund Accounting, and Custody domains, inclusive of Reference & Static data sets. You are a change agent, curious and passionate about data and technology, with a critical focus on delivering business outcomes through data.

What you’ll do

• Identify and champion opportunities to leverage Citi’s scale, bringing new products and services to the Data and Client Platforms (DCP) team to further its strategic agenda.
• Drive the end‑to‑end lifecycle of high‑quality, user‑centric Investor Services data products, from capturing and prioritising needs across key stakeholders (including client feedback) to design, build, and scalable delivery leveraging modern architectures.
• Collaborate with governance teams and data modelers to maintain rigorous data accuracy, completeness, security, and reliability, adhering to firm‑wide standards and policies while managing associated risks.
• Foster continuous improvement by implementing efficient processes, reducing time to market, and proactively identifying and resolving data‑related issues through root cause analysis.

What we’ll need from you

• Significant pertinent experience with Investor Services experience or similar industry.
• Demonstrated expertise in designing and implementing Target Operating Models (TOMs) to optimise efficiency and effectiveness.
• Proficient in User Experience (UX) design, client segmentation, and persona development, driving tailored and impactful solutions.
• Proven ability to apply design thinking principles to complex problems, fostering innovative and human‑centred solutions.
• Proven track record in managing and delivering successful data and digital products.
• Demonstrated experience in the disciplines of Data Modeling and Data Governance, with a strong focus on Investor Services.
• Excellent organisational skills with the ability to manage multiple projects simultaneously.
• Thought leadership experience – via industry events, journals, and targeted articles.
• Strong analytical and problem‑solving ability with experience in using data tools (ETL, BI, Python, SQL).
• Attention to detail is a must, with excellent verbal, written, and relationship skills to be used to interact with a global group.
• Optimises work processes by balancing effective/efficient processes with a focus on continuous improvement.
• Demonstrates the ability to balance between seeing the “big picture” while paying close attention to detail.
• Bachelor’s/University degree or equivalent. MBA preferred.

What we can offer you

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best‑in‑class benefits they need to be well, live well and save well. By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• Discretionary annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits, Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.