Payroll and Business Travel Analyst - Citi

Discover your future at Citi. Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview:

This role requires a seasoned professional with a specific focus on UK Payroll. The ideal candidate will integrate subject matter and industry expertise within a defined area. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Role Overview:

Citi Global Payroll Services (GPS) currently has an opportunity within its UK operations for a payroll analyst for our Cross Border Remote Worker (CBRW) and Short-Term Business Visitor (STBV) Programs. The candidate must be highly organized and able to liaise effectively with multiple stakeholders. The ideal candidate will have experience with global cross-border administration or taxation issues and an excellent team mentality.

What you'll do:

• Respond to CBRW/STBV requests submitted through the HR Help Centre, including ongoing end-to-end monitoring from case creation to case closure.
• Ensure CBRW requests follow the exceptional CBRW process including all approvals.
• Answer basic inquiries on the process via a shared mailbox/case management system.
• Apply project management skills to assist the team with completion of caseloads.
• Resolve varied and complex issues related to the CBRW/STBV process using professional judgment, discretion, and business expertise.
• Act as CBRW/STBV SME for outside stakeholders and/or other team members, as necessary.
• Support the development and ongoing maintenance/update of CBRW/STBV SOP/FAQ documents.
• Work closely with HR Partners, Corp Tax and global payrolls to ensure end-to-end compliance of CBRW/STBV program(s).
• Work closely with external vendor managing business travel tax monitoring program.
• Appropriately assess risk related to CBRW/STBV tax decisions, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets.
• Provide verbal and written feedback to questions from vendors, employees, and global partners.
• Perform validation checks on employee data and update as necessary.
• Analyze data and metrics in Excel using pivot tables, vLookup, and other advanced features.
• Manage critical and time-sensitive issues to ensure program compliance.
• Participate in additional project work as needed.

What we'll need from you:

• Bachelor's/University degree.
• Previous relevant administration experience (can include payroll, finance, Tax, HR, business travel, mobility).
• Excellent written and verbal communication skills.
• Self-motivated and detail-oriented.
• Prioritises work in alignment with organizational and departmental goals.
• Ability to operate in a team environment, working efficiently in a multi-office/time zone/cross-cultural environment.
• Proficient user of MS Office products (Word, Excel, Outlook, etc.) required.
• Must have experience dealing with customers; experience with Service Now functionality or something similar preferred.

What we can offer you:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure.
• A discretional annual performance-related bonus.
• Private medical insurance packages to suit your personal circumstances.
• Employee Assistance Program.
• Pension Plan.
• Paid Parental Leave.
• Special discounts for employees, family, and friends.
• Access to an array of learning and development resources.

Alongside these benefits, Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.