At a Glance
- Tasks: Process high-value transactions and resolve queries in a fast-paced environment.
- Company: Join Citi, a global financial institution committed to client growth and economic progress.
- Benefits: Enjoy a hybrid work model, generous holiday allowance, and private medical insurance.
- Other info: Successful candidates will attend a three-week training academy to kickstart their careers.
- Why this job: Be part of a diverse team in Belfast's iconic Titanic Quarter with ample development opportunities.
- Qualifications: Customer service experience and strong problem-solving skills are essential.
The predicted salary is between 28800 - 48000 € per year.
Organization Overview
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Confirmations Team.
By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Markets Operations Belfast Overview
Our Operations groups are core to the success of the Markets business. We support a wide range of internal stakeholders alongside having significant interaction with external clients, playing a key role in the overall client experience.
A role within Markets Operations means that you will have a global reach, in a supportive environment which will provide you with new experiences and development opportunities right here in Belfast’s iconic Titanic Quarter.
You can play an important part in transforming and simplifying our operating model.
Role Overview
The role involves daily engagement with External Clients, Front Office trading and sales, internal stakeholders and third party vendors to reconcile exception items and identify/resolve at root cause.
What you'll do
- Assisting clients with all trade confirmation related issues
- Close liaison with internal businesses and stakeholders.
- Ensuring all issues and breaks are raised and resolved appropriately, in a timely and risk-conscious manner.
- Produce timely accurate reporting statements to ensure appropriate oversight of client accounts.
- Assist with process improvement.
- Understand impact of applicable regulations on the business area and ensure that all regulatory requirements are met.
- Assist with client onboarding.
What we’ll need from you
- Experience of working in a legal/financial service organisation preferable.
- Proven track record in delivering results in a challenging and changing environment.
- Excellent communication skills
- Ability to interpret data
- Attention to detail
- Problem-solving skills
Successful candidates will attend a two week Market Operations Training Academy if required. This aims to help you understand how Markets Operations work and where your role fits in in Citi while also providing you with all the tools needed to be the best you can be in your new role.
What we can offer you
This role will provide you with an opportunity to grow your client services skills, develop an in depth understanding of our products, the full trade lifecycle and the exposure to work with global teams in Citi.
We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.
By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
- Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
- A discretional annual performance related bonus
- Private medical insurance packages to suit your personal circumstances
- Employee Assistance Program
- Pension Plan
- Paid Parental Leave
- Special discounts for employees, family, and friends
- Access to an array of learning and development resources
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
Job Family Group
Operations - Transaction Services
Job Family
Securities and Derivatives Processing
Time Type
Full time
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
Equal Opportunity Employer Statement
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Operations Analyst-Entry Level in Belfast employer: Citi
Citi Belfast is an exceptional employer that prioritises employee well-being and professional growth within a dynamic, global financial institution. With a supportive work culture, competitive benefits including generous holiday allowances and private medical insurance, and a commitment to diversity and inclusion, employees are empowered to thrive in their roles while enjoying a hybrid working model in the vibrant Titanic Quarter. Join us to be part of a team that values your contributions and invests in your future.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Analyst-Entry Level in Belfast
✨Tip Number 1
Familiarise yourself with the financial services industry, particularly in operations and trade settlements. Understanding the basics of Foreign Exchange products and how they are processed will give you a significant edge during interviews.
✨Tip Number 2
Network with current or former employees at Citi, especially those in the Markets Operations team. They can provide valuable insights into the company culture and the specific skills that are highly valued in this role.
✨Tip Number 3
Demonstrate your problem-solving skills through examples from past experiences. Be prepared to discuss how you've handled tight deadlines or resolved conflicts, as these are crucial in an operations role.
✨Tip Number 4
Showcase your ability to build relationships by preparing to discuss how you've successfully collaborated with others in previous roles. This is key for the client service aspect of the Operations Analyst position.
We think you need these skills to ace Operations Analyst-Entry Level in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant skills and experiences that align with the Operations Analyst role. Focus on your analytical abilities, problem-solving skills, and any customer service experience you have.
Craft a Strong Cover Letter:Write a cover letter that specifically addresses why you want to work at Citi and how your background makes you a great fit for the team. Mention your understanding of the role's responsibilities and how you can contribute to the success of the Markets Operations.
Highlight Relevant Skills:In your application, emphasise skills such as managing competing priorities, building positive relationships, and identifying issues. Use specific examples from your past experiences to demonstrate these skills in action.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an Operations Analyst role.
How to prepare for a job interview at Citi
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of an Operations Analyst at Citi. Familiarise yourself with terms like 'pre-settlement matching' and 'operational risk' to demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Problem-Solving Skills
Citi values candidates who can identify issues and develop corrective actions. Prepare examples from your past experiences where you've successfully resolved problems or improved processes, as this will highlight your analytical skills.
✨Emphasise Communication Abilities
Since the role involves liaising with internal and external clients, it's crucial to showcase your communication skills. Be ready to discuss how you've built positive working relationships in previous roles and how you handle client interactions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to manage competing priorities and meet deadlines. Practice articulating how you would approach high-pressure situations, especially regarding high-value transactions and sensitive clients.
