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For Companies At a Glance
- Tasks: Lead Middle Office oversight, ensuring client deliverables and effective communication.
- Company: Join Citi, a global financial institution dedicated to responsible growth and economic progress.
- Benefits: Enjoy hybrid work options, competitive salary, and a supportive workplace culture.
- Other info: Citi values diversity and offers accommodations for applicants with disabilities.
- Why this job: Be part of a dynamic team, develop industry knowledge, and enhance your management skills.
- Qualifications: Management skills, knowledge of Middle Office services, and excellent communication abilities required.
The predicted salary is between 43200 - 72000 £ per year.
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi.
By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Team/Role Overview
The Senior Manager within Middle Office Oversight is responsible for multiple Middle Office clients. The role has responsibility for Middle Office Oversight including OTC, Collateral, and trade processing. The successful candidate will be responsible for ensuring that all client deliverables are met. The Senior Manager is also responsible for ensuring that appropriate oversight and operational processes and controls are in place and operating effectively for both oversight and the production teams.
The Senior Manager will be responsible for all Middle Office oversight. Client ownership is key with a requirement to meet with clients on an ongoing basis through the year on their service across many Middle Office functions. The role will also be involved in client onboarding and implementing internal change & efficiencies to support business growth.
What you will do:
- Ensure that all client deliveries are met to agreed service level agreements and regulatory requirements.
- Ensure communication with clients, both internal and external, is effective.
- Ensure that oversight controls and processes are effective and that these are reviewed on an ongoing basis with a focus on business risk.
- Ensure oversight of offshore teams is effective, and that feedback is given to the offshore team in the form of calls/issue logs to help keep accuracy levels high and quickly resolve issues.
- Investigation and resolution of complex queries and client queries in a timely manner.
- Develop strong, pro-active relationships with all internal and external customers.
- Lead on projects and process improvements and the resultant training.
- Work closely with other relevant operational peers to ensure that process risks are minimised.
- Look for opportunities for efficiencies and drive new developments and enhancements forward for the team.
- Deputise for Senior Manager at internal and external meetings.
Development Value:
- Opportunity to work in a dynamic and growing business.
- Opportunities to develop a team in a rapidly changing environment.
- Opportunity to develop industry knowledge, communication and management skills.
- To develop relationships with colleagues in other Operational Areas.
- Opportunity to provide oversight and govern offshore teams.
What we'll need from you:
- Significant management & interpersonal skills are essential.
- Knowledge of Middle Office services and clients.
- Experience using Aladdin would be a plus.
- Project Management skills will also be an advantage.
- Communication skills.
- Highly numerate.
- Pragmatism combined with a can-do attitude is a pre-requisite.
- Excellent oral and written communication skills.
- Excellent interpersonal skills.
- A high energy level and an enquiring mind.
What We Can Offer You
By joining Citi Edinburgh, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.
Alongside these benefits, Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
Middle Office Oversight Manager (Hybrid) employer: Citi
Contact Detail:
Citi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Middle Office Oversight Manager (Hybrid)
✨Tip Number 1
Familiarise yourself with the specific Middle Office services and functions that Citi offers. Understanding their operations will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Citi, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can be a game-changer during your application process.
✨Tip Number 3
Brush up on your project management skills, as this role requires leading projects and process improvements. Consider taking a short course or obtaining a certification to bolster your knowledge and show your commitment.
✨Tip Number 4
Prepare for potential interview questions by practising your responses to scenarios involving client communication and problem-solving. Being able to articulate your thought process clearly will set you apart from other candidates.
We think you need these skills to ace Middle Office Oversight Manager (Hybrid)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Middle Office Oversight Manager role. Highlight your relevant experience in analysis, problem-solving, and communication in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your management and interpersonal skills, as well as any knowledge of Middle Office services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your background makes you a great fit for the position and how you can contribute to Citi's mission.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that your documents are clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Citi
✨Understand the Role
Make sure you have a clear understanding of the Middle Office Oversight Manager role. Familiarise yourself with key responsibilities such as client deliverables, oversight processes, and operational controls. This will help you articulate how your skills align with the job.
✨Showcase Your Communication Skills
Since effective communication is crucial for this role, prepare examples that demonstrate your ability to communicate complex information clearly. Think about times when you've successfully managed client relationships or resolved issues through effective dialogue.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and management skills. Prepare to discuss specific scenarios where you've had to investigate and resolve complex queries or improve processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Research Citi's Culture and Values
Citi values a diverse and inclusive workplace. Research their mission and values to understand what they stand for. Be ready to discuss how your personal values align with theirs and how you can contribute to their culture.