At a Glance
- Tasks: Provide top-notch technical support for a global financial platform and enhance data quality.
- Company: Join Citi, a leading global financial institution with a commitment to client success.
- Benefits: Enjoy 20 days annual leave, private medical care, and performance bonuses.
- Other info: Opportunities for learning and development in a diverse and inclusive workplace.
- Why this job: Be at the forefront of financial technology and make a real impact in a dynamic environment.
- Qualifications: Experience in supporting critical applications, strong SQL skills, and scripting abilities.
The predicted salary is between 55000 - 65000 £ per year.
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Market Operations Technology support team. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
What you’ll do:
- Provide timely, high‑quality L2 technical support for Market Ops Trade flow platform, ensuring minimal business impact during incidents.
- Part of a global follow‑the‑sun team ensuring all trade flows from Middle office to Settlements are delivered successfully.
- Investigate issues raised by Operations and downstream partners on Trades/feeds delivered to them, improving data quality checks, monitoring and alerting.
- Work closely with the in‑house dev teams, escalating issues where needed.
- Track incidents in Service Now, own the stability book of work in Jira.
- Improve monitoring, observability and controls for our stack.
- Improve resiliency and recoverability for our stack, holding our dev team accountable.
Key Skills and Experience required:
- Proven experience supporting business‑critical applications in a global markets or trading environment.
- Strong SQL skills with experience working with relational databases (e.g. Oracle, SQL Server).
- Experience with middleware and messaging technologies such as MQ and Kafka.
- Demonstrable scripting ability in Python or shell scripting for automation and analysis.
- Experience with enterprise monitoring and observability tools such as ITRS Geneos, Splunk, Grafana, or equivalent.
- Strong analytical and troubleshooting skills, with the ability to operate effectively under pressure.
- Excellent verbal and written communication skills, able to translate complex technical issues for both technical and non‑technical stakeholders.
- Familiarity with ITIL frameworks and best practices for incident, problem, and change management.
Any Beneficial / Nice to have skills and experience:
- Strong functional knowledge of Investment banking and Trade /Settlement lifecycle is preferred.
- Hands on experience with Prompt Engineering and AI Tools.
What we’ll provide you:
- 20 working days annual leave (plus bank holidays)
- A discretional annual performance related bonus
- Private Medical Care & Life Insurance
- Employee Assistance Program
- Paid Parental Leave
- Access to an array of learning and development resources
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
Market Operations Applications Support - Senior Analyst employer: Citi
Citi is an exceptional employer that offers a dynamic work environment at the forefront of global finance, where your analytical and problem-solving skills will be valued. With a strong commitment to employee growth, you will have access to extensive learning resources, competitive benefits including private medical care and performance bonuses, and a supportive culture that prioritises diversity and inclusion. Join us in our London office to be part of a global team dedicated to delivering high-quality financial services while fostering your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Market Operations Applications Support - Senior Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Citi on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your SQL and scripting skills. Be ready to showcase how you've tackled technical challenges in the past. We want to see your problem-solving skills in action!
✨Tip Number 3
Don’t forget to highlight your communication skills! Being able to explain complex issues simply is key in this role. Practice explaining a technical concept to a non-techie friend to sharpen those skills.
✨Tip Number 4
Apply through our website for the best chance! It shows you're serious about joining us at Citi. Plus, it’s the quickest way to get your application in front of the right people.
We think you need these skills to ace Market Operations Applications Support - Senior Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Market Operations Applications Support role. Highlight your experience with business-critical applications and any relevant technical skills, like SQL or Python, that match what we're looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can help us at Citi. Don’t forget to mention your problem-solving abilities and experience in a global trading environment.
Showcase Your Communication Skills:Since communication is key in this role, make sure to demonstrate your ability to translate complex technical issues into simple terms. Use clear and concise language in your application to show us you can communicate effectively with both technical and non-technical stakeholders.
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s straightforward and ensures your application goes directly to our recruitment team. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Citi
✨Know Your Tech Inside Out
Make sure you brush up on your SQL skills and get familiar with the middleware and messaging technologies mentioned in the job description, like MQ and Kafka. Being able to discuss your experience with these tools confidently will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare some examples of how you've tackled complex technical issues in the past. Think about times when you had to operate under pressure and how you managed to resolve incidents effectively. This will demonstrate your analytical skills and ability to thrive in a fast-paced environment.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You’ll need to communicate with both technical and non-technical stakeholders, so being able to translate complex issues into layman's terms is crucial. Consider doing mock interviews with friends or family to refine this skill.
✨Familiarise Yourself with ITIL Practices
Since familiarity with ITIL frameworks is mentioned, it’s a good idea to brush up on incident, problem, and change management best practices. Being able to discuss how you’ve applied these principles in previous roles can set you apart from other candidates.
