UK/Europe Cross Border Payments Product Manager, Director in London

Overview

Responsibilities

• Drive development and enhancement of payments products and services across cross-border segments.
• Build and maintain a robust operational resilience framework for payment systems, ensuring continuity, redundancy, and rapid recovery capabilities.
• Oversee incident management related to cross border payments in partnership with risk, technology, and compliance teams.
• Manage strategic program roadmap, development, launch, and marketing to gain maximum benefit from each product.
• Supervise day-to-day product management for core products such as product delivery, client experience, and client communication strategies as well as help the team prioritize, negotiate, and remove obstacles to achieve business results.
• Drive client value propositions, positioning, segmentation, pricing, targeting, channel strategies, and competitive differentiation to achieve preferred status as a partner to Citi clients.
• Lead large scale, cross functional payments initiatives from concept to implementation.
• Develop plans and execute functional strategies for a country, multiple countries, region, or business requiring coordination and integration across units as well as provide input into strategic decisions affecting job family or function within a region or business.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

What we’ll need from you

• Significant years of relevant payments experience across product management or operations.
• In-depth knowledge of payments, cash management, SWIFT, FX, ecommerce, and emerging payment flows.
• Strong interpersonal skills and credibility to lead and influence wide ranging stakeholder base.
• Problem solving skills; organisation, ability to multitask and apply good judgement.
• Ability to efficiently prioritise and work under pressure across time zones to meet deadlines and client commitments.
• Strong execution skills, thorough follow-through & attention to detail.
• Excellent communication skills, both written and verbal; strong presentation skills and competence in MS Office.
• Good understanding of the competitive landscape, client requirements, and other competing solutions would be a plus.
• Bachelor's degree/University degree or equivalent experience. Master's degree preferred.

What we can offer you

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretionary annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please review Accessibility at Citi.