Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a global team in managing service responses to major technology events.
- Company: Join Citi, a leading global financial institution with a diverse workforce.
- Benefits: Enjoy competitive salary, generous holiday allowance, and hybrid working options.
- Why this job: Make a real impact in a dynamic environment while advancing your career.
- Qualifications: 10+ years of industry experience and proven leadership skills.
- Other info: Opportunities for continuous improvement and professional development.
The predicted salary is between 72000 - 108000 £ per year.
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in Production Management, strategic leadership, operational improvement, and strong stakeholder management pertaining to service disruptive technology events. Citi Services, Markets, Banking and Functions (SMBF) Production are a global workforce of 5200+, spanning 37 countries. We support hybrid working and our scale and diversity presents ample opportunities to grow your career at Citi, our enterprise strategy is imbedding modern engineering practices, state of the art AI and technological transformation, all of which is underpinned by a talented workforce who are integral to our Aspirations, Business and Clients success.
By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Team/Role Overview
The primary objective of the role is to lead a global team that coordinate exceptional Services response to major technology events (planned or unplanned), team responsibilities encompasses oversight of 24x7 service anomaly detection for over 90 critical end to end flows ensuring adherence to regulatory mandated Critical Business Services (CBS) and a heightened focus on a subset of Platinum Clients. Services consists of multiple sub domains, Digital Access Channels, Payments processing, Investor and Issuer Services, Core Banking, Liquidity, Trade & Working Capital and Data.
What You’ll Do
- Strategy Definition & Delivery
- Define and drive the strategy for Services BCC, ensuring alignment with Citi goals.
- Deliver outcomes that promote rapid recovery, reduce client impact duration, and foster continuous improvement based on stakeholder and client feedback.
- Relationship Management & Stakeholder Engagement
- Maintain strong relationships with senior product, operations, and technology stakeholders, garner support for strategy, set targets and share performance insights.
- Actively lead and manage stakeholders during more significant disruptive events.
- Operational Excellence & Compliance
- Ensure adherence to Citi Enterprise policies and protocols, incl. Major Incident Management and ITIL practices.
- Build, maintain strong awareness of global regulatory obligations related to disruptive events, including reporting requirements and stakeholder communication.
- Strengthen CBS/ITOL awareness, obligations, response, and reporting requirements, influencing outcomes to tackle improvement areas.
- Continuous Improvement & Readiness
- Ongoing improvement in Services command and control, escalation, and communication, including cyber event coordination.
- Improve readiness and response to enterprise/catastrophic events through tabletop/chaos training exercises and automation.
- Team Leadership & Performance
- Set and cascade objectives and performance measures for direct teams and those relevant to overall Services Production organization.
What We’ll Need From You
- 10+ years of relevant industry experience.
- Proven leadership managing and influencing global teams, direct, matrix and stakeholders.
- Strong track record in crisis management and leading responses to disruptive events.
- Demonstrated success driving results and continuous improvement in production.
- Experienced with organizational transformation.
- Exceptional stakeholder and relationship management capabilities.
- Experience with financial planning and cost discipline.
- Exceptional staff engagement and talent development skills.
- Ability to navigate and lead within large, complex organizations.
What We Can Offer You
This is a role that will offer you the opportunity to build a broad and in-depth knowledge of Services key business domains, largely dominated by rapidly growing Payments processing. Every day there will be new challenges and opportunities to help you develop new skills and foster relationships that can drive your career.
We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.
By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
Benefits
Generous holiday allowance starting at 27 days plus
Services Production Management Business Control Centre (Global Lead) - Director in London employer: Citi
Contact Detail:
Citi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Production Management Business Control Centre (Global Lead) - Director in London
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, attend events, and engage on platforms like LinkedIn. We can’t stress enough how personal connections can open doors that applications alone can’t.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your responses to highlight your experience in production management and crisis response.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you’ve led teams through challenging situations. We want to see your ability to manage stakeholders and drive results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Services Production Management Business Control Centre (Global Lead) - Director in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role you're applying for. Highlight your experience in Production Management and strategic leadership, as these are key for us at Citi. Use specific examples that showcase your skills in managing disruptive technology events.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Services Production Management role. Mention your experience with stakeholder management and operational improvement, and how you can contribute to our mission at Citi.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics and outcomes to demonstrate how you've driven results in previous roles. This will help us see the impact you can bring to our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Citi
✨Know Your Stuff
Before the interview, dive deep into Citi's services and their approach to production management. Familiarise yourself with their recent technology events and how they handle disruptions. This will show your genuine interest and help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in crisis management and operational improvement. Be ready to discuss specific situations where you've successfully led teams through challenging times, as this role demands strong leadership in high-pressure scenarios.
✨Engage with Stakeholders
Think of ways to demonstrate your stakeholder management skills. Prepare to discuss how you've built relationships with senior leaders and influenced outcomes in previous roles. This is crucial for the position, so having concrete examples will set you apart.
✨Emphasise Continuous Improvement
Citi values continuous improvement, so be prepared to talk about how you've implemented changes based on feedback or lessons learned from past experiences. Highlight any initiatives you've led that resulted in enhanced operational excellence or compliance, as this aligns perfectly with their goals.
