Project Manager, Regulatory & Site Operations - Vice President in London

Citi is a world-leading global bank with approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services.

The Project Manager, Regulatory & Site Operations (C13) will provide critical support to the Banking Delegate in navigating the complex landscapes of the SMF24 (UK Senior Manager Certification Regime) and PCF49 (Irish Individual Accountability Framework/SEAR) forums. This role is essential for ensuring robust regulatory compliance, mitigating personal accountability risks, and enabling the delegate to maintain a strategic focus on core banking objectives. Additionally, this position will oversee the efficient management and operations of the London site.

• Provide regulatory forum support and compliance for SMF24 & PCF49.
• Collect, consolidate, and analyze diverse information from banking units to support the Banking Delegate’s participation in regulatory forums.
• Prepare, draft, and finalize high-quality summary slides, presentations, and comprehensive reports for regulatory submissions and governance forums.
• Track all action items, decisions, and follow-ups arising from regulatory forums.
• Assist in managing and coordinating escalations and incident reporting to relevant forums and stakeholders.
• Act as a central point of contact for information flow, facilitating effective communication between the Banking Delegate, internal teams, and other forum participants.
• Manage and oversee the day-to-day operations of the London site.
• Coordinate with support functions (e.g., facilities, IT, HR) to ensure optimal resource allocation and maintenance of the site’s infrastructure.
• Ensure the London site’s operations comply with all relevant local laws, regulations, and internal policies.
• Proactively identify, address, and resolve operational issues affecting the London site.
• Assist in monitoring key operational metrics and risks related to regulatory engagements and site operations.
• Identify and implement efficiencies in reporting, forum preparation processes, and site operational workflows.
• Support the Banking Delegate in documenting and tracking risk mitigation strategies.

• Education: Bachelor’s degree in Business Administration, Finance, Project Management, or a related field. Master’s degree preferred.
• Experience: Significant experience in project management, business analysis, or operational roles within the financial services industry.
• Proven experience in a highly regulated environment, with exposure to UK and/or EU financial regulatory frameworks.
• Demonstrated experience in supporting senior leadership in complex, high-stakes environments.
• Experience in site management or operational oversight is highly desirable.

• Exceptional organizational skills with a keen eye for detail and accuracy.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.
• Ability to work independently, manage multiple priorities, and meet tight deadlines.
• Proficiency in Microsoft Office Suite (PowerPoint, Excel, Word).
• Understanding of banking operations, technology, and risk management principles.
• Ability to build strong working relationships across diverse teams and functions.

What We’ll Provide You: 27 days annual leave (plus bank holidays), discretionary annual performance-related bonus, private medical care & life insurance, employee assistance program, pension plan, paid parental leave, special discounts for employees, family, and friends, access to an array of learning and development resources.

Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day.