Director, Head of Business Execution, Financial Institutions Sales-Services - Citi in London

Discover your future at Citi. Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Are you a seasoned and senior leader with significant gravitas in institutional sales and transaction banking? Are you seeking a career move that will place you at the strategic heart of a global financial institution? Then bring your exceptional skills in business execution, strategic planning, and leadership to Citi's Financial Institutions (FI) Sales team. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

The Head of Business Execution for Financial Institutions (FI) Sales is a senior Director-level leadership role within Citi's Services organization, responsible for driving the strategic planning, operational excellence, and business management agenda for the global FI Sales business. This is a role for a seasoned leader who brings the credibility, gravitas, and strategic acuity to influence at the most senior levels of the organization.

Key Responsibilities:

• Own the FI Sales business management agenda end-to-end, leveraging AI-powered reporting and analytics platforms to synthesize revenue, pipeline, and client performance data.
• Partner with FI Sales Leadership to formulate and execute the annual strategic planning and financial planning cycle for FI.
• Serve as the strategic nerve center for FI leadership, translating complex, multi-source business intelligence into clear recommendations.
• Own the FI performance management framework, including the design, continuous refinement, and governance of KPIs, scorecards, and dashboards.
• Develop and execute go-to-market strategies for FI, identifying high-potential client segments and ensuring alignment with global sector priorities.
• Establish and maintain dynamic governance and communication processes across the FI leadership team.
• Drive operational efficiency and standardization of processes and practices across the business.
• Lead strategic business initiatives, ensuring end-to-end execution accountability and on-time delivery of key deliverables.
• Lead, develop, and inspire a team of senior business execution professionals.
• Act as an influential and credible leader within the FI and broader Services leadership ecosystem.

Required Qualifications:

• 15+ years of relevant experience with a demonstrated track record of operating effectively and independently.
• Solid experience in Financial Services, with significant leadership experience in business execution or strategy.
• Deep familiarity with Financial Institutions and Services product offerings.
• Proven ability to translate data and analytics into strategic insight and action.
• Strong financial acumen, including hands-on experience with P&L oversight.
• Exceptional communication and storytelling skills.
• Demonstrated experience leading cross-functional initiatives.
• Proficiency with modern data, analytics, and AI tools.
• Experience managing and developing senior professionals.
• Bachelor's degree or equivalent experience.

Preferred Qualifications:

• Masters degree.
• Prior experience in a COO, Chief of Staff, or Business Execution role.
• Familiarity with regulatory and control frameworks relevant to Financial Institutions.
• Experience designing or scaling go-to-market strategies for institutional client segments.
• Demonstrated ability to drive organizational change.

Core Competencies:

• Senior Leadership Presence.
• Strategic Thinking.
• AI-Augmented Execution.
• Data Storytelling.
• Cross-Functional Influence.
• People Leadership.
• Operational Excellence & Risk Judgment.

This is a role that'll offer you the opportunity to build an in-depth knowledge of financial services operations at a global scale. We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.