At a Glance
- Tasks: Lead AI-driven product development and process governance in a global financial institution.
- Company: Join Citi, a trusted partner in financial services with a mission for growth.
- Benefits: Enjoy competitive salary, generous holidays, private medical insurance, and hybrid working.
- Other info: Collaborate globally and develop a high-performing team in a dynamic environment.
- Why this job: Shape the future of finance with AI while making a positive impact on communities.
- Qualifications: Extensive experience in financial services and a strong understanding of AI and business architecture.
The predicted salary is between 70100 - 100000 £ per year.
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in AI, business architecture, and process governance to Citi's Services organization. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
As Citi accelerates its AI-First transformation, we are seeking a leader for a high-impact function at the intersection of the AI-First Product Development Lifecycle (PDLC), Process Excellence, and Business Architecture. This is not a traditional process management role, but a strategic leadership position responsible for bridging the emerging world of AI-augmented product delivery with the rigor of enterprise governance, capability modelling, and operational transformation on a global scale. This leader will define the frameworks and standards that ensure AI-enabled capabilities are developed responsibly, aligned to business strategy, and embedded into a culture of continuous improvement.
You will work at the most senior levels of the organization—influencing investment decisions, rationalizing capability duplication, and ensuring that Citi's product and process landscape is audit-ready, future-proof, and intelligently designed.
What you'll do
- Own and Evolve the AI-First Product Development Lifecycle: Maintain a consolidated, AI-augmented view of capabilities across lines of business, driving rationalization and ensuring the PDLC framework reflects the latest AI-First standards.
- Oversee End-to-End Process Documentation & Mapping: Lead the documentation of Services processes within Citi's enterprise process mapping framework, leveraging AI-powered tools to accelerate documentation and surface insights.
- Conduct AI-Enhanced LEAN Assessments: Design and execute structured LEAN-based assessments of key operational processes, translating findings into actionable improvement roadmaps.
- Define Process Governance Models & Performance Standards: Establish ownership frameworks, performance measurement standards (KPIs/OKRs), and governance models that build a culture of continuous improvement.
- Collaborate Across Technology, Risk, Compliance & Investment Teams: Act as the connective tissue between key functions to ensure that AI-enabled processes, capabilities, and architecture decisions are aligned, controlled, and audit-ready.
- Engage Senior Stakeholders Across Businesses & Regions: Build and maintain trusted relationships with senior internal and external stakeholders to drive strategic alignment and lead organizational model reviews.
- Build & Develop a High-Performing Team: Lead, mentor, and develop a team of business architects and process specialists, fostering a culture of innovation and AI-First thinking.
What we need from you
- Financial Services Leadership: Extensive experience in financial services with demonstrated leadership across complex, cross-functional, and global environments.
- AI-First Mindset: A genuine understanding of how AI and machine learning are reshaping product development, with hands-on experience in AI governance or intelligent automation.
- Enterprise Architecture Fluency: Experience with capability modelling, business architecture frameworks, and process documentation tools.
- Executive Communication & Influence: Clear, concise, and compelling communicator with a proven ability to engage and influence C-suite and Managing Director-level stakeholders.
- Team Leadership & Development: A proven track record of building, managing, and developing high-performing teams across diverse skill sets and geographies.
- Operational Resilience: Ability to operate effectively in high-pressure, time-sensitive environments while maintaining quality and strategic focus.
- Educational Foundation: Bachelor's degree or equivalent professional experience is required; a Master's degree is preferred.
- Preferred Expertise: A background in regulatory compliance, audit support, model risk management, or LEAN methodologies is highly advantageous.
What we can offer you
This is a leadership role that offers you the opportunity to shape the future of Citi's Services organization, building an AI-First foundation that will drive our business for years to come. Every day will bring new challenges and opportunities to develop your skills at the intersection of finance, technology, and artificial intelligence. We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.
By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
- Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
- A discretional annual performance related bonus
- Private medical insurance packages to suit your personal circumstances
- Employee Assistance Program
- Pension Plan
- Paid Parental Leave
- Special discounts for employees, family, and friends
- Access to an array of learning and development resources
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
A senior leadership role with direct ownership of the Business Architecture function and real influence over enterprise-wide capability and process decisions. Hybrid working model — 3 days in the office and 2 days working remotely — giving you flexibility without sacrificing collaboration. Exposure to Citi's global network, with opportunities to partner across regions, business lines, and senior leadership teams. Access to learning and development programs designed to support continued growth at the senior leadership level. A competitive compensation and benefits package, including financial wellbeing support and long-term career value. Wellbeing and family support resources to help you maintain balance across all areas of your life.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
Director, Global Business Capability & Process Lead — AI-First Product & Process Governance — S[...] in London employer: Citi
Citi is an exceptional employer that prioritises employee well-being and professional growth, offering a dynamic work environment in London with a hybrid model that promotes flexibility and collaboration. As a leader in the financial services sector, Citi provides competitive compensation, generous holiday allowances, and comprehensive benefits, ensuring that employees are supported both personally and professionally. With a commitment to fostering a culture of innovation and inclusivity, Citi empowers its workforce to thrive while shaping the future of AI-driven financial solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Global Business Capability & Process Lead — AI-First Product & Process Governance — S[...] in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Citi. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Director, Global Business Capability & Process Lead — AI-First Product & Process Governance — S[...] in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Citi.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Citi's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Citi
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Citi.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Citi will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Citi employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
