At a Glance
- Tasks: Provide technical support for Commodities trading platforms and resolve complex application issues.
- Company: Join Citi, a global leader in finance and technology innovation.
- Benefits: Enjoy 27 days annual leave, private medical care, and a hybrid working model.
- Other info: Dynamic environment with mentorship and continuous learning opportunities.
- Why this job: Shape the future of finance while solving real-world challenges that impact millions.
- Qualifications: Experience with traders, SQL proficiency, and strong analytical skills required.
The predicted salary is between 60000 - 80000 £ per year.
Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter and teams where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.
What will you do:
- Provide timely and effective L1/L2 technical support for the Commodities trading platform, including the Openlink application and its ecosystem.
- Drive the investigation, diagnosis, and resolution of highly complex application and system issues, ensuring minimal disruption to business operations.
- Monitor system health and performance, proactively identifying and addressing potential issues before they impact users.
- Support global critical front office risk batches and end‑of‑day batch processing.
- Collaborate closely with traders, business analysts, developers, and infrastructure teams to resolve incidents and implement solutions.
- Manage the incident lifecycle, from initial report to resolution, including root cause analysis and post‑mortem reviews.
- Participate in a rotational on‑call schedule to support weekend and bank holiday coverage.
- Develop and maintain comprehensive support documentation, including knowledgebase articles and runbooks.
- Assist with the planning and execution of application deployments, upgrades, and disaster recovery tests.
- Identify opportunities for process improvements and automation to enhance system stability and support efficiency.
Key Skills and Experience – Required:
- Previous experience working directly with traders and front office teams, preferably the Commodities asset class, including physical and financial products (e.g., oil, natural gas, power, metals, agriculture) and knowledge supporting the Openlink application.
- A strong understanding of risk and PnL and supporting risk management platforms.
- Proficiency in SQL and experience working with relational databases such as Oracle or SQL Server.
- Scripting skills in languages such as Python, Jupyter Notebooks, or shell scripting for automation and troubleshooting.
- Strong analytical, problem‑solving, and critical‑thinking skills.
- Excellent verbal and written communication skills, with the ability to articulate technical issues to both technical and non‑technical audiences.
- Ability to perform effectively in a high‑pressure, fast‑paced trading environment.
- Experience with enterprise monitoring tools like ITRS Geneos, Splunk, Grafana, or similar.
- Familiarity with the ITIL framework and best practices for incident, problem, and change management.
What we’ll provide you:
- 27 days annual leave (plus bank holidays)
- A discretionary annual performance‑related bonus
- Private Medical Care & Life Insurance
- Employee Assistance Program
- Pension Plan
- Paid Parental Leave
- Special discounts for employees, family, and friends
- Access to an array of learning and development resources
- Hybrid working model (up to 2 days working at home per week)
- Competitive base salary, annually reviewed
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
Commodities Technical - Application Support Analyst - Assistant Vice President in London employer: Citi
Citi is an exceptional employer that empowers its employees to engineer the future of global finance through innovative technology and a collaborative work culture. With a strong focus on mentorship, continuous learning, and flexibility, including hybrid work options, Citi offers a supportive environment where your contributions can directly influence economies and drive meaningful change. Employees enjoy competitive benefits such as generous annual leave, private medical care, and access to extensive development resources, making it an attractive place for those seeking a rewarding career in the fast-paced world of finance.
StudySmarter Expert Advice🤫
We think this is how you could land Commodities Technical - Application Support Analyst - Assistant Vice President in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
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Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
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We think you need these skills to ace Commodities Technical - Application Support Analyst - Assistant Vice President in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Citi.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Citi's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Citi
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Citi.
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✨Show Your Passion for Finance
Since this is a full-time position, employers at Citi will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Citi employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
