Citi Commercial Bank - Senior Executive Assistant in London

Citi Commercial Bank (CCB) is part of Citi, a leading global financial services company serving clients in over 180 countries. CCB is the bank of choice for mid‐sized companies that are looking to grow rapidly and expand internationally. With our global network, comprehensive solutions, and industry expertise, we help these businesses succeed across a wide variety of industries and at various stages of their growth.

The Senior Executive Assistant provides support to CCB leaders — a combination of Managing Director and Directors based in our London office — by managing calendars and appointments, arranging conferences and conference calls, making travel arrangements and providing other administrative tasks. Duties are complex and highly confidential, requiring a great use of discretion. The role will include a large amount of client interaction and liaison at CEO / Chairman level as well as regular contact and communication with high level management both within Citi and externally.

Development Value

• Exposure to CEO / Chairman level clients
• Opportunity to work in a complex and fast‐paced banking environment
• Insight into the day to day operations within the Corporate and Investment Bank
• Opportunity to build up own network within the industry

Responsibilities

• Proactive management and maintenance of calendars and meetings
• Coordinating all aspects of executive level manager appointments, meetings, receptions and conference calls
• Coordinate travel arrangements, understanding executive's travel preferences and needs, and using initiative in managing itinerary times and costings, obtaining necessary approvals. Arrangement of visas where required.
• Collation and preparation of expense receipts and supporting documentation for Expense team processing
• Assist and fill in for other support staff
• Assist with any other ad hoc reports and special projects as required
• Assist in organising team engagement and group morale events
• Assist with client events where required
• Enter and manage client meetings via internal CRM application – Salesforce
• Assist with creation / modification of presentations, spreadsheets, and other various documents
• Assists in ad‐hoc reports special projects as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications, Experience & Skills

• Substantial experience as a senior EA level, preferably within a large and complex financial services or professional services organization
• Consistently demonstrates clear and concise written and verbal communication skills
• Demonstrated ability to quickly gain command of new systems
• Self‐motivated and detail oriented
• Excellent knowledge of MS Office applications, including use of Outlook as a business tool, Zoom, Salesforce
• Strong IT skills; experience of internal Citigroup applications an advantage
• Strong interpersonal and organisational skills
• Attention to detail
• Ability to multitask effectively and efficiently
• Ability to take unexpected eventualities in their stride, and to cope well under pressure
• Excellent organisational skills, with strong background in managing multiple priorities

Competencies

• Superior time management: ability to prioritise tasks and work to tight deadlines, at times under pressure
• Strong interpersonal skills, to create and maintain effective relationships with internal and external stakeholders

Characteristics: enthusiasm, "can do" attitude, self‐confidence, resilience, drive, sound judgment, adaptability, creativity, initiative, reliability, risk awareness, team playing.