At a Glance
- Tasks: Lead global teams in managing critical financial messaging and payments applications.
- Company: Join Citi, a leading global financial services company with a commitment to innovation.
- Benefits: Enjoy 27 days annual leave, private medical care, and a performance-related bonus.
- Other info: Opportunity for career growth in a dynamic, diverse environment.
- Why this job: Make a real impact in the fast-paced world of financial technology.
- Qualifications: Experience in production support and strong leadership skills required.
The predicted salary is between 80000 - 100000 £ per year.
The Global Financial Messaging / Payments Technology SVP (C14) is a senior Application Manager responsible for end-to-end ownership of Global Financial Messaging (GFM) / Payments applications within the Production Support and Services organization. This role combines strategic leadership, deep technical expertise, and operational excellence to ensure high availability, resiliency, and performance of mission‑critical, franchise payment platforms. The role operates at a global level, driving stability, modernization, and transformation initiatives while partnering with business, product, and engineering teams. The SVP acts as a delegate to global leadership and is accountable for delivering best‑in‑class production support services and continuous improvement across the payments ecosystem.
Key Responsibilities
- Strategic & Regional Leadership
- Define and execute the strategy for GFM / Payments Production Support, aligned with global payments technology objectives.
- Build and lead high-performing global teams, including onshore, offshore, and vendor resources.
- Act as a senior escalation point and decision-maker for critical production and business-impacting issues.
- Partner with senior business stakeholders to align technology services with enterprise priorities.
- Production Support & Operational Excellence
- Ensure 24x7 stability and availability of Global Financial Messaging and Payments applications.
- Oversee incident, problem, and change management processes aligned with ITIL best practices.
- Drive improvements in: Mean Time to Recovery (MTTR), incident reduction and root cause elimination, service level adherence and operational KPIs.
- Lead release management and production deployments, ensuring minimal business disruption.
- Technical Leadership & Engineering Excellence
- Provide hands‑on technical leadership across: Observability (monitoring, logging, tracing), automation and self‑healing capabilities, resiliency, disaster recovery, and failover strategies.
- Champion modern engineering practices including: Infrastructure-as-Code, CI/CD pipelines, automation and scripting (Python, Shell, etc.).
- Guide teams on application stability, scalability, and performance optimization.
- Architecture & Platform Governance
- Collaborate with architecture and engineering teams to embed: supportability standards, resilient system design principles.
- Define onboarding standards and governance for new applications into production.
- Influence platform modernization across messaging and payment systems.
- Stakeholder & Business Engagement
- Engage with senior leadership, product partners, and clients to communicate: platform health, operational risks, strategic initiatives.
- Translate technical capabilities into business value, ensuring alignment with customer expectations.
- Support audit, regulatory, and compliance engagements.
- Risk, Control & Compliance
- Ensure all activities adhere to Citi risk and control frameworks.
- Proactively identify, elevate, and resolve operational and regulatory risks.
- Maintain strong governance over: change management, production controls, application lifecycle management.
- Financial & Vendor Management
- Manage budgets, resource planning, and cost optimization initiatives.
- Drive efficiencies through: automation, process improvements, vendor optimization.
- Oversee third‑party and managed service providers, ensuring SLA adherence.
- Talent & Organization Development
- Lead, coach, and develop diverse global teams.
- Build strong succession pipelines and technical leadership bench strength.
- Foster a culture of: accountability, continuous improvement, operational excellence.
Core Experience
- Experience in Production Support / Payments Technology / Financial Messaging.
- Proven leadership experience managing large global teams in mission‑critical environments.
- Strong domain expertise in: payments systems (SWIFT, real‑time payments, financial messaging), high-volume, low-latency transaction systems.
Technical Expertise
- Strong experience with: distributed systems, middleware (MQ, Kafka), and APIs.
- Databases (Oracle, MongoDB).
- Linux/Unix environments.
- Hands‑on knowledge of: monitoring tools (AppDynamics, ELK, Geneos), CI/CD pipelines and automation tools, cloud/container platforms (OpenShift, Kubernetes – preferred).
Leadership & Behavioral Skills
- Exceptional communication and stakeholder management skills across all levels.
- Ability to operate under high‑pressure, high‑visibility environments.
- Strong problem‑solving, decision‑making, and prioritization capability.
- Strategic mindset with the ability to translate vision into execution.
Education
- Bachelor’s degree in Computer Science, Engineering, or related field required.
- Master’s degree preferred.
Success Metrics
- Application uptime and stability metrics.
- Incident reduction and faster resolution times.
- Successful delivery of production releases and transformations.
- Improved operational efficiency and cost optimization.
- Strong stakeholder and client satisfaction.
Summary
- Deep technical expertise.
- Global operational responsibility.
- Strategic influence.
Benefits
- 27 days annual leave (plus bank holidays).
- A discretional annual performance related bonus.
- Private Medical Care & Life Insurance.
- Employee Assistance Program.
- Pension Plan.
- Paid Parental Leave.
- Special discounts for employees, family, and friends.
- Access to an array of learning and development resources.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.
Applications Support Group Manager - Senior Vice President in London employer: Citi
Citi is an exceptional employer that offers a dynamic work environment for the Applications Support Group Manager role, fostering a culture of accountability and continuous improvement. With a strong focus on employee growth, you will benefit from extensive learning resources, generous annual leave, and a comprehensive benefits package including private medical care and performance-related bonuses. Working at Citi not only provides the opportunity to lead global teams in a mission-critical setting but also allows you to influence strategic initiatives within the fast-paced financial technology landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Applications Support Group Manager - Senior Vice President in London
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We think you need these skills to ace Applications Support Group Manager - Senior Vice President in London
Some tips for your application 🫡
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Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Citi.
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Research and Reflect:Before hitting that 'apply' button on Citi's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Citi
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Citi.
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✨Network with Industry Professionals
Before your interview, reach out to current or former Citi employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
