Application Support Lead – OTC Derivatives & Margin Technology - Vice President in London

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Team / Role Overview

This exciting opportunity is responsible for leading the growing technical support team for OTC Derivatives and Margin processing applications during the EMEA business hours. The successful candidate will ensure end‑to‑end uptime of the applications in scope, interface with primary stakeholders in the region, and manage day‑to‑day work allocation of the team staff. This role offers the chance to lead a multicultural team located over 2‑3 locations and influence the global operational effectiveness of a larger group supporting the business.

What you’ll do

• Provide expertise and an advanced level of understanding of the principles of applications support.
• Formulate and define systems scope and objectives for complex, high‑impact application enhancements and problem resolution through in‑depth analysis and evaluation of complex business processes, systems, and industry standards; document requirements.
• Partner with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
• Work closely with Product Owners, Business Analysts, and Systems Analysts to determine and document system impacts and support requirements.
• Identify risks, vulnerabilities and security issues; communicate impact; propose risk mitigation options.
• Provide in‑depth analysis with interpretive thinking to define problems and develop innovative solutions.
• Persuade and influence others through strong and comprehensive communication and diplomacy skills.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing and reporting control issues with transparency.

What we’ll need from you

• Experience supporting margin processing and/or OTC derivatives and/or securities settlement applications in capital markets.
• Hands‑on leader in troubleshooting system issues, leading triage calls and root cause analysis.
• Practical problem solving and strategic thinking skills, prior experience in crisis management and user frontline support for business‑critical platforms.
• Demonstrated leadership, interpersonal skills, and relationship building skills.
• Service‑oriented attitude; ability to work in a fast‑paced environment.
• Proficient using basic technical tools and systems with respect to IT service management.
• Good interpersonal and communication skills; ability to articulate business/material impact of technical system failures, enhancements or capabilities to non‑technical users; ability to influence/convince senior stakeholders on mandate progress updates.

Benefits

• Hybrid working model (up to 2 days working at home per week) and a competitive base salary (annually reviewed).
• 27 days annual leave (plus bank holidays)
• A discretionary annual performance‑related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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