Issuer Services EMEA Production Support Lead - VP | Belfast, UK

Citi is a world-leading global bank with approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 4000 people from over 68 different nationalities across our four Belfast offices. We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting next-generation technology solutions for the enterprise and delivering critical services to the bank and its customers.

The Production Support Lead is a strategic professional and recognized technical authority. Developed communication and diplomacy skills are required in order to guide, influence and convince others, particularly colleagues in other areas and occasional external customers. The successful candidate will enjoy making a significant impact on the area through complex deliverables and will provide advice and counsel related to the technology or operations of the business.

• Partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implement solutions.
• Provide expertise in area and an advanced level of understanding of the principles of apps support.
• Formulate and define systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; document requirements.
• Work closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements.
• Consider the implications of the application of technology to the current environment.
• Identify risks, vulnerabilities and security issues; communicate impact; propose risk mitigation options.
• Act as advisor or coach to new or lower level analysts; allocate work.
• Provide in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
• Directly impact the business by influencing strategic functional decisions through advice, counsel or provided services.
• Persuade and influence others through strong and comprehensive communication and diplomacy skills.
• Perform other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets.

• Relevant experience in a Production Support role.
• People management experience.
• Practical problem solving and strategic thinking skills.
• Demonstrated leadership, interpersonal skills and relationship building skills.
• Service oriented attitude.
• Ability to work in a fast-paced environment.
• Experience working or leading requirement gathering efforts for multiple large development projects at one time.
• Proficient using basic technical tools and systems.
• Good interpersonal and communication skills.

• Bachelor's/University degree, Master’s degree preferred.

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays).
• A discretional annual performance related bonus.
• Private Medical Care & Life Insurance.
• Employee Assistance Program.
• Pension Plan.
• Paid Parental Leave.
• Special discounts for employees, family, and friends.
• Access to an array of learning and development resources.

Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.