Head of Technology for COO - MD | London, UK

The Head of COO Technology will partner to define and deliver Technology Strategy to ensure continued improvement of Technology platforms across the Firm that are used by Citi's COO including Operations, Controls, Transformation and other COO functions in support of the firm's strategy and priorities. Citi is in the middle of a material Transformation journey. The Citi COO Technology team is a critical enabler in many workstreams, particularly in the delivery of regulatory critical milestones committed in Citi's response to its Consent Order.

The Head of COO Technology role is key to ensuring our business and enterprise goals are achieved in a manner that leverages the best architectural principles, key strategic technologies and sound procedures expected of a global, systemically important financial institution. This role is critical to keep pace with ever-growing regulatory demand, driving an outcome-based approach whilst pioneering a best-in-class approach to engineering culture. Additionally, this role will be responsible for bringing innovative technology solutions to the COO organization to automate processes, lower operational risks and improve efficiency. These solutions include automation technologies, process mining, AI and Gen AI solutions.

Responsibilities include:

• Design, develop and deliver a next generation architecture for COO applications.
• Build and lead a 1000+ person Citi COO Technology team responsible for developing technology solutions to address complex business requirements in agile.
• Manage the technology estate aligned to Citi's COO & manage various EMT Directs as stakeholders.
• Partner with Citi COO Directs on quarterly business reviews with the CFO and CEO.
• Manage the implementation, enhancement and scalability of COO platforms across all COO and Operations lines ensuring convergence to global consistency, standard platforms, mitigation of key risks (controls), and alignment with architecture principles.
• Manage a large technology budget of >$200mm, including strong partnership with functional financial officers to ensure appropriate funding and future out-year forecasting.
• Understand key business challenges, desired business outcomes and success measures for COO.
• Design and document key Technology enablers and complimentary Technology strategies to meet business outcomes.
• Drive transformation to agile product delivery including adoption of concepts akin to business agility, organize around value and lean portfolio management.
• Pioneer a strong engineering culture to include adoption of the CIO engineering manifesto & testing manifesto.
• Drive developer productivity through adoption of CI/CD tooling and code completion tools such as GitHub Copilot.
• Monitor and improve DORA metrics for the group.
• Manage large digital transformations and implementations to include new platform offerings, regulatory commitments and enterprise-wide GEN AI tool adoption.
• Lead and manage external regulator reviews and updates representing technology.
• Collaborate with CISO and the CTO to drive enterprise-wide priorities such as information security controls and strategic architectures and technologies.
• Prioritize the COO Technology book of work and budget by ensuring the correct balance of regulatory, mandatory and strategic investments.
• Ensure COO Technology operates within Technology Risk appetite, including cyber risk appetite.
• Oversee relationships with key 3rd party vendors including software providers and extended workforce providers.
• Determine buy vs build considerations for Technology platforms.
• Be a culture carrier including improving key diversity representation for COO Tech.
• Manage the performance of the group including mid and year end appraisals, management of promotion pipelines and succession planning.
• Provide critical feedback to the team perform total compensation reviews as appropriate.
• Manage Internal Audit reviews; oversee corrective action plans in conjunction with COO Leadership and Business Lines.
• Drive and implement Citi Technology-wide initiatives for continued process improvement.

Qualifications:

• Possesses an observable and impactful delivery track record, including the architecture, build, deployment, integration and ongoing management of large-scale technology ecosystems.
• Knowledge & intellectual interest across a broad spectrum of organizations within COO, including Risk & Controls, Operations ideally with a key focus on Risk and Compliance.
• Certified or trained in agile leadership & agile technology delivery in practice.
• Deep understanding of the data supporting businesses and products and the ability to support the overarching data strategy for the firm.
• Strong track record of driving and delivering innovation and next generation architecture at scale.
• Ability to partner up to board level by building key relationships with the firm’s Global Function Heads.
• Strong financial industry experience with ability to reflect on different ways of solving problems.
• Ability to provide leadership to the next generation of the global technology journey.
• A detailed understanding of the regulatory environment.