Head of Institutional Credit Management- ICM

Executive Summary and Role Purpose

The Head of Institutional Credit Management (ICM) is a critical Managing Director (C16) level executive role reporting directly to the Chief Client Officer, who is a member of Citi's Executive Management Team. This pivotal leadership position is responsible for competitively positioning Citi by driving the development, execution, and continuous optimisation of an end-to-end wholesale credit underwriting and management platform. The incumbent will serve as an execution-oriented leader, ensuring that the highest quality control standards for wholesale credit analysis and portfolio monitoring are consistently met across the enterprise. By establishing and monitoring critical production and control metrics, the Head of ICM will drive credit and portfolio actions, and safeguard the firm's capital while enabling business growth.

Organisational Context and Mission

Operating within Citi's Client Organisation, Institutional Credit Management consists of a global workforce of approximately 3,000 professionals. The Client Organisation is dedicated to empowering client growth through a deep, anticipatory understanding of client needs, using the full breadth of Citi's global product capabilities. Within this framework, ICM serves as a best-in-class, first-line-of-defence (in‐business) organisation. The mission of ICM is to deliver a seamless, end‐to‐end wholesale credit management platform in close, collaborative partnership with Citi's linesof business, independent risk management, and key corporate functions. This ensures a unified, firmwide approach to client strategy, segmentation, and coverage, delivering consistent, high-quality services in all geographies.

Strategic Leadership and Transformation

As a global leader, the Head of ICM must possess a sophisticated global perspective and a strategic mindset capable of translating future market possibilities into breakthrough organisational strategies. The role demands the ability to lead large‐scale, cross‐border teams, taking a holistic and broad view when addressing systemic issues.

The incumbent will drive growth and lead transformation by anticipating future shifts in financial markets, navigating evolving regulatory landscapes with agility, and guiding the organisation through rapid technological advancements.

This includes nurturing a culture of adaptability and continuous innovation, actively identifying future skill gaps, and providing robust reskilling opportunities to ensure the workforce remains competitive and future ready. A key aspect of this leadership will involve effectively managing a large team, fostering a high‐performance culture, and ensuring alignment with the strategic objectives and growth aspirations of Citi's wholesale businesses.

Stakeholder Management and Collaboration

Effective stakeholder management and deep collaboration are central to the success of this role. The Head of ICM is also responsible for managing interactions with external stakeholders, including government bodies, regulatory agencies, and clients. Internally, the incumbent must build strong partnerships and interact regularly on complex credit and risk issues with the Board of Directors, the Chief Executive Officer, the Executive ManagementTeam (EMT), and cross‐franchise leaders. By instilling trust through honesty, integrity, and authenticity, the Head of ICM will balance the competing needs of multiple stakeholders, lead senior‐level client relationships, and negotiations, and foster significant cross‐business and cross‐functional alignment to meet shared corporate objectives.

Risk Management, Regulatory Compliance and Crisis Response

A primary responsibility of the Head of ICM is the rigorous management of credit risk and the adherence to firm policies and regulatory standards. The incumbent will be personally responsible for addressing, managing, and successfully discharging material regulatory requirements. This requires maintaining a high level of constructive engagement with global regulators and demonstrating a proven ability to collaborate effectivelywithinternal control functions, such as Internal AuditandFundamental Credit Risk (FCR),as well asexternal auditors.

Furthermore, the Head of ICM must possess deep event and crisismanagement expertise to guide the organisation through complex geopolitical events, business continuity disruptions, cybersecurity threats, and data privacy challenges, ensuring operational resilienceunder pressure. The HeadofICM will also work closely with the second line of defence Risk function to ensure all operations are in accordance with wholesale credit policies, thereby driving consistency and robustness in the credit management framework.

FunctionalExpertise, Technology and Credit Workflow Systems

Effectively to lead a modern credit management platform, the Headof ICM must possess excellent technologyskills and a deep practical understandingof credit workflowsystems. The rolerequires a sophisticated grasp of evolvingtechnology trends,including the integrationof real‐time data feeds for dynamic risk monitoring andthe implementationof predictivemodelingforriskforecasting. Underthe incumbent's leadership, ICMwill drive innovationincreditmanagementprocessesandsystems, offeringcredit capabilities powered by artificial intelligence and machine learning.

By collaboratingwith business and technology partners to implementsolutions, using advanced analyticsforpredictive credit insights, andenhancing cybersecuritymeasures, the HeadofICM willcapitalise on opportunities for disruptive change to maintain Citi's competitive advantage. Furthermore, a critical focuswill be on driving operational efficiencies and achieving operational leverage, ensuring the ICM platform can effectively support increasing business volumes and evolving wholesale lending activities.

Ideal Candidate Profile

The ideal candidate will be a highly effective and distinguished business leader with a minimum of 15years of risk or risk‐related credit work experience within major global banking or financial institutions. This extensive background must reflect deep knowledge of wholesale credit portfolios, credit workflow systems, and a proven track record of executing monitoring strategies and priorities across diverse lines of business and geographies. The candidate must demonstrate strong ethics, unwavering integrity, and the courage to address difficult issues transparently and timely. Exceptional decision-making capabilities under pressure and tight timelines are essential, complemented by outstanding verbal and written communication skills and the ability to deliver compelling presentations to senior executives, boardmembers, and regulatory authorities.

Candidates applying for this role must be aware that it is a Certified Role, subject to the FCA and PRA Certification Regime.

The Certification Regime is one element of the Individual Accountability Regime which came into effect on 7 March 2016.

Under the Certification Regime, Citi UK regulated entities (Citi entities) must ensure that employees working in certain roles categorised as specified significant harm functions (Certified Roles) are assessed as fit and proper to carry out their role.

Under the guidance provided by the FCA and PRA, firms should have regard to the following when assessing fitness and propriety:

• Honesty, integrity and reputation
• Financial soundness
• Competence and capability

In order to comply with the requirements of the Certification Regime, Citi entities must take reasonable care to ensure that an employee does not perform a Certified Role without first being certified as Fit and Proper. For this reason, you will be assessed for this role against the Fit and Proper requirements, as described above.

This assessment will be carried out through extensive interviews, self-disclosures, permitted criminal record checks, regulated reference checks, credit checks and other background screening checks.'

Job Family Group

Business Strategy, Management &Administration

Job Family

Business Management

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

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