Global Head of Credit Risk Management Services | London, UK

Job Background/Context: ICM Global Credit Risk Management Services (CRMS) supports the credit production process by capturing and maintaining credit facility data for WLCR and CCR products globally. CRMS coordinates the alignment of policies, processes, controls, data, reporting and governance across wholesale lending capabilities. The pillar's core functions include:

• Credit facility setup and maintenance
• Excess approval management
• Document custody and tracking
• Regulatory reporting

Responsible for the design, implementation and execution of processes to manage credit risks while ensuring a sound control environment at all times along with excellent client experience.

Job Purpose: Provide Leadership and Strategic Direction for CRMS globally including direct management of 300+ people. Maintain close interaction and co-ordination with ICM, Banking, International, Citi Commercial Bank (CCB), Treasury and Trade Solutions (TTS), Risk Management, Operations, Legal and Finance. Maintain frequent and high level of interaction with senior management across all lines of defense including Product, Coverage and Functional lines in addition to various Local Regulatory Authorities. Cover diverse portfolio including Global and Top Tier Local Corporates, Commercial, Financial Institutions, Central Banks and Public Sector client segments. Institute and ensure effectiveness of controls and processes meet all internal policies and regulatory requirements/expectations. Lead projects and provide valuable input with various working groups created to enhance processes, controls, performance and efficiency supporting the strategic direction of ICM, Client and Citi.

Key Responsibilities:

• Act as CRMS point of contact Globally; effectively represent at a senior level including global business forums.
• Partner with global leadership in defining and executing CRMS target operating model in conjunction with many of the wholesale credit programs.
• Effective control and management of the Global function.
• Identification, development, and implementation of CRMS initiatives that increase efficiency, strengthen controls, data quality and positively improve the overall client experience.
• Act as the key contact and take accountability for internal and external audits.
• Lead projects and provide valuable input with various working groups created to enhance processes, controls, performance and efficiency.
• Partner with Product Management to reduce risk, automate and streamline through technological capabilities.
• Recruitment and selection of staff.
• Coach, mentor, develop, train, motivate and evaluate team members including succession planning.
• Represent global initiatives to standardize or refine the global credit process.
• Reassess processes, propose and contribute to implementation of enhanced and streamlined standard processes.
• Contribute to implementation of Institutional Credit Management global and regional strategic plans.
• Management of operational risk and controls by tracking and monitoring key performance indicators, regular and robust Manager Control Assessments (MCA), and use of continuous process improvement techniques to identify areas of weakness and implementing corrective actions as appropriate.
• Building and maintaining a robust control environment across all areas of responsibility and elimination of manual touch points.

Experience/Knowledge: An experienced, capable and influential manager who can deliver high quality service in a very demanding, constantly changing and frequently ambiguous environment. Risk based thinking and analytical mind set; capacity to proactively anticipate, identify and resolve problems. Significant operational experience in credit risk management or related areas. Demonstrable ability to achieve positive outcomes against rigorous objectives. Demonstrated knowledge of best practices and trends in credit risk management in addition to understanding the local regulatory environments. Experience in applying strong project management discipline, governance & controls as well as change management programs and initiatives. Product development and program management leadership preferably within the business. Manages multiple teams of senior professionals through other senior managers.

Qualifications: Bachelor's / University degree. Master's degree and managerial experience a distinct advantage. Demonstrate a consistent track record having worked as a Program or Project Manager, Transformation Lead, PMO or hands on credit and risk management experience. At least 15 years' experience in Product Development, Banking or Credit Risk Management, including 10+ years of managerial experience. In depth understanding of global and local trends in Financial reporting and standards including regulatory reporting.

Competencies: Resilience, adaptability and the ability to stay focused. Ability to achieve results through influence of stakeholders and clients and the leadership of and participation in virtual teams. Ability to analyze complex, ill-defined problems and to develop practical solutions. Ability to work in a dynamic and fast-paced environment. Keen attention to details.