At a Glance
- Tasks: Provide top-notch support for equities trading applications and collaborate with diverse teams.
- Company: Join Citi, a leading global bank with a dynamic and inclusive culture.
- Benefits: Competitive salary, extensive training, and opportunities for career growth.
- Other info: Work on the trading floor and interact with senior tech and business partners.
- Why this job: Gain hands-on experience in the fast-paced world of equities trading and technology.
- Qualifications: Experience in front office application support and knowledge of programming languages.
The predicted salary is between 80000 - 100000 £ per year.
Citi Markets Technology are seeking a highly motivated IT professional to join our Production Support team located in London. This is an opportunity to join the regional EMEA team providing front office support across our suite of equities electronic trading applications. This role will involve sitting on the trading floor dealing with a range of teams including Traders, Developers, Product Owners, and System Analysts.
What We'll Be Looking For
- Experience in a Front Office Application Support role.
- Experience supporting applications hosted within Unix environment.
- Experience with some programming languages (Python, Bash, SQL, K+, Perl).
- Experience in FIX protocol.
- Strong understanding of Equities markets and trade lifecycle.
- Problem management, issue tracking/reporting, ITIL.
- Consistently demonstrates clear and concise written and verbal communication skills and to communicate appropriately to relevant and various degrees of technical stakeholders.
Key Responsibilities Include
- Provide technical and business support for users of Citi trading applications.
- Work closely with Low Touch DMA/DSA trading desks to ensure operational resilience and excellent client experience.
- Manage, maintain and support applications and their operating environments.
- Start of day checks, continual monitoring using ITRS/Geneos.
- Develop and maintain technical support documents.
- Review and develop application contingency planning to ensure availability to users.
- Partner with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
- Act as a liaison between users/traders, interfacing internal technology groups and vendors.
- Participate in application releases, from development, testing and deployment into production.
- Assess risk and impact of production issues and elevate to business and technology management in a timely manner.
- Appropriately assess risk when business decisions are made.
- Scripting and automation.
What Development Value Does This Role Offer
- Develop Domain Expertise in Citi’s Equities Production platforms.
- Opportunity to work across with Equities businesses in Citi.
- Significant interaction with senior technology and business partners.
- Opportunity to develop support and technical expertise to work in a diverse team with varied strengths that handles critical business/technology issues every single day.
- You will gain significant experience of the advanced technologies used to run our business regionally and globally.
- You will build an extensive knowledge of the equities trading space and market structure.
- Citi offer access to great training/development courses.
Education
- Bachelor’s/University degree or equivalent experience.
Equities Etrading High Touch Support Lead - EMEA - Vice President employer: Citi
Citi is an exceptional employer, offering a dynamic work environment on the trading floor in London, where you will collaborate closely with traders and technology experts. With a strong focus on employee development, you will have access to extensive training opportunities and the chance to deepen your expertise in equities trading applications. Our inclusive culture promotes innovation and teamwork, making Citi a rewarding place to advance your career in the fast-paced world of finance.
StudySmarter Expert Advice🤫
We think this is how you could land Equities Etrading High Touch Support Lead - EMEA - Vice President
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and tech sectors, especially those who work at Citi or similar firms. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Get familiar with the tools of the trade. Brush up on your knowledge of Unix environments and programming languages like Python and SQL. Being able to speak the lingo will definitely impress during interviews.
✨Tip Number 3
Showcase your problem-solving skills! Prepare examples of how you've tackled issues in past roles, especially in high-pressure environments. This is key for a support role where quick thinking is essential.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at Citi.
We think you need these skills to ace Equities Etrading High Touch Support Lead - EMEA - Vice President
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role. Highlight your experience in front office application support and any relevant technical skills, like your knowledge of Unix or programming languages. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills can contribute to our team. Be sure to mention your understanding of equities markets and your problem-solving abilities.
Showcase Communication Skills:Since clear communication is key in this role, make sure your written application reflects that. Use concise language and structure your thoughts logically. We want to see that you can communicate effectively with both technical and non-technical stakeholders.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and culture.
How to prepare for a job interview at Citi
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially in Unix environments and programming languages like Python, Bash, SQL, K+, and Perl. Be ready to discuss how you've used these in past roles, as well as your experience with FIX protocol.
✨Understand the Equities Market
Familiarise yourself with the equities market and trade lifecycle. Being able to speak confidently about market trends and trading processes will show that you're not just technically savvy but also understand the business side of things.
✨Communicate Clearly
Since you'll be liaising with various teams, practice articulating complex technical concepts in simple terms. Prepare examples of how you've effectively communicated with traders, developers, and other stakeholders in previous roles.
✨Problem-Solving Mindset
Be ready to showcase your problem management skills. Think of specific instances where you've tracked issues, developed contingency plans, or improved operational resilience. This will demonstrate your proactive approach to support and issue resolution.
