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- Tasks: Lead EMEA Production Services for Citi's Treasury and Trade Services, managing complex payment systems.
- Company: Citi is a global bank with a presence in over 160 countries, offering diverse financial services.
- Benefits: Enjoy hybrid work, 27 days leave, private medical care, and a performance bonus.
- Why this job: Join a dynamic team driving innovation in payments while fostering a supportive workplace culture.
- Qualifications: Advanced leadership experience, strong stakeholder management, and excellent communication skills required.
- Other info: Citi values diversity and encourages applicants from all backgrounds to apply.
The predicted salary is between 72000 - 108000 £ per year.
Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.
This role is the EMEA head of Production Services for Citi's Crown Jewel - Treasury and Trade Services (TTS) Payment Technology and involves the following responsibilities:
- Senior Stakeholder management - facing off to cluster heads, payments product EXCO, technology & ops heads
- Production Management for the complex and diverse EMEA clusters - 50 countries encompassing 350 production applications, multiple branches, Critical Business Services and FMIs & Clearing systems.
- Manage the complex Payments Regulatory Environment for UK and CEP legal entities - responsible for ensuring accurate and timely PSD and DORA reporting.
- Director level senior coverage for EMEA overlapping with NAM and Asia; this will allow us to provide global follow the sun senior management capability for payments production management
- Responsible for EMEA rollouts of modernized strategic payment platforms
- Drive stability and resiliency across EMEA payment flows
Additional Responsibilities:
- Establishes strategic plans for function.
- Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and other personnel actions.
- Influences and negotiates with senior leaders (across functions); may communicate with external parties
- Management responsibility for a team or multiple teams, including management of people, budget and planning, performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
- Performs other duties and functions as assigned
- Own and lead disaster recovery plans.
- Lead and deliver local staff forums, present global, regional and location news encouraging global collaboration.
- Contribute to define and Implement standard methodologies for the department. Ensure transparency and consistency across teams in the region and globally.
- Ensure team adheres to standard methodologies and process including driving compliance to clockwork, resilience and capacity planning
- Develop positive relationship with the infrastructure & other functional support teams to drive efficiency
- Set measurable / challenging goals for self and team ensuring continuous improvement and self-development of staff
- Ensure development plans are in place for staff
Qualifications:
- Relevant advanced level experience in a leadership role, with extensive experience in business, functional and people management.
- Experience of senior stakeholder management
- Quality orientation with a strong eye for detail
- Process driven approach with an appreciation of industry best practice
- Detailed-oriented, with strong analytical skills
- Develops and maintains effective and positive working relationship with peers, stakeholders and management
- Pro-active, organized, thorough and energetic
- Excellent communicator, presenting to senior management level stakeholders
- Manager of managers in a diverse distributed environment
- Demonstrable track record of impactful organizational improvement
- Demonstrable senior Application Support or Project Management experience relating to distributed teams and managing managers
- Drive and determination: Demonstrates self-motivation and drive and shows determination to achieve goals
- Effectively share information with other support team members and with other technology teams
- Ability to plan and organize workload
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to communicate appropriately to relevant stakeholders
Education:
- Bachelor's/University degree/ Master's degree preferred and managerial experience
What we’ll provide you:
- By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
- 27 days annual leave (plus bank holidays)
- A discretional annual performance related bonus
- Private Medical Care & Life Insurance
- Employee Assistance Program
- Pension Plan
- Paid Parental Leave
- Special discounts for employees, family, and friends
- Access to an array of learning and development resources
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.
EMEA Head of Production Services - Director | London, UK (London) employer: Citi
Contact Detail:
Citi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EMEA Head of Production Services - Director | London, UK (London)
✨Tip Number 1
Network with professionals in the banking and finance sector, especially those who have experience in production services or payment technology. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends.
✨Tip Number 2
Familiarise yourself with the regulatory environment surrounding payments in the UK and EMEA. Understanding PSD and DORA reporting will not only enhance your knowledge but also demonstrate your commitment to compliance during interviews.
✨Tip Number 3
Prepare to discuss your experience in managing diverse teams and complex projects. Be ready to share specific examples of how you've driven organisational improvements and fostered collaboration across different functions.
✨Tip Number 4
Showcase your communication skills by engaging with current employees on platforms like LinkedIn. Ask insightful questions about their experiences at Citi, which can provide you with valuable insights and help you tailor your approach for the interview.
We think you need these skills to ace EMEA Head of Production Services - Director | London, UK (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leadership roles, particularly in business and people management. Emphasise your experience with senior stakeholder management and any specific achievements in production services or project management.
Craft a Compelling Cover Letter: In your cover letter, address how your skills align with the responsibilities of the EMEA Head of Production Services role. Mention your ability to manage complex regulatory environments and your experience in driving stability and resiliency in payment flows.
Showcase Analytical Skills: Given the detailed-oriented nature of the role, provide examples in your application that demonstrate your strong analytical skills. Discuss any past experiences where you successfully evaluated performance or implemented process improvements.
Highlight Communication Skills: Since the role involves presenting to senior management and influencing stakeholders, ensure you highlight your communication skills. Include examples of how you've effectively shared information and collaborated with diverse teams in previous positions.
How to prepare for a job interview at Citi
✨Understand the Role Thoroughly
Before the interview, make sure you have a deep understanding of the EMEA Head of Production Services role. Familiarise yourself with Citi's Treasury and Trade Services, the complexities of payment technology, and the regulatory environment in which they operate.
✨Prepare for Stakeholder Management Questions
Given the senior stakeholder management aspect of the role, be ready to discuss your experience in managing relationships with high-level executives. Prepare examples that showcase your ability to influence and negotiate effectively.
✨Demonstrate Your Analytical Skills
The job requires strong analytical skills and a detail-oriented approach. Be prepared to discuss how you've used these skills in past roles, particularly in relation to process improvement and organisational change.
✨Showcase Your Leadership Experience
As a director, you'll need to manage teams and drive performance. Highlight your previous leadership experiences, focusing on how you've developed teams, set measurable goals, and fostered a culture of continuous improvement.
