At a Glance
- Tasks: Lead client projects and ensure seamless execution with a focus on operational excellence.
- Company: Join Citi, a global leader with over 230,000 dedicated professionals.
- Benefits: Enjoy generous holidays, competitive salary, hybrid work, and comprehensive health benefits.
- Other info: Citi promotes a diverse workplace where everyone can thrive.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Senior experience in project delivery and strong leadership skills required.
The predicted salary is between 75000 - 90000 € per year.
Discover your future at Citi. Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
As a senior leader in the Investor Services Operations Client Change team, the Director will spearhead the operational delivery and operational readiness of client projects including large-scale deal implementations. This role involves leading a team of Operations Change professionals and collaborating with senior stakeholders across Sales, Operations, Technology, and Product to ensure seamless project execution and client satisfaction.
Key Responsibilities:
- Deliver a portfolio of client projects and large deals, ensuring timely, high-quality execution.
- Lead the Operations Change project teams (direct and/or in-direct/stakeholders population).
- Manage resourcing/capacity, team structure, and budget to meet financial and strategic objectives.
- Drive the continuous improvement of client project processes, focusing on implementing global standards and strategic enhancements.
- Proactively manage operational and project risks, ensuring compliance with all internal policies and external regulations.
- Engage with clients and internal stakeholders, participating in due diligence and fostering strong partnerships.
Qualifications:
- Relevant senior experience in project/change delivery within the Investor or Securities Services industry, including significant experience managing large client deals and strategic programs.
- Extensive experience as a people leader/people manager, leading and developing teams.
- Experience in Investor/Securities Services Operations, or business/Product knowledge of the same.
- Exceptional stakeholder management and client-facing communication skills with strong executive presence.
- A strategic mindset focused on continuous improvement and transformation.
- Proven track record of driving process improvements, standardization, and organizational design.
We offer:
- Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure.
- A discretional annual performance related bonus.
- Private medical insurance packages to suit your personal circumstances.
- Employee Assistance Program.
- Pension Plan.
- Paid Parental Leave.
- Special discounts for employees, family, and friends.
- Access to an array of learning and development resources.
Alongside these benefits, Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
Director, Operations Change - Client Projects - Citi in Edinburgh employer: Citi
Citi Edinburgh is an exceptional employer that prioritises the well-being and growth of its employees, offering a dynamic work environment with a hybrid model and a generous holiday allowance starting at 27 days. With a strong commitment to community impact and employee development, Citi provides competitive benefits including private medical insurance, performance-related bonuses, and access to extensive learning resources, ensuring that every team member can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Operations Change - Client Projects - Citi in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Citi or have experience in operations change. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by understanding Citi's values and recent projects. Show us how your experience aligns with their mission and how you can contribute to their success in client projects.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led teams and managed large-scale projects. We want to hear about your successes and how you overcame challenges.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Citi team.
We think you need these skills to ace Director, Operations Change - Client Projects - Citi in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Director, Operations Change role. Highlight your leadership experience and any relevant project management successes to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit for leading client projects at Citi.
Showcase Your Stakeholder Management Skills:Since this role involves engaging with various stakeholders, be sure to include examples of how you've successfully managed relationships in past roles. We love to see strong communication skills in action!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Citi
✨Know Your Stuff
Make sure you’re well-versed in the Investor Services Operations and the specifics of project/change delivery. Brush up on recent trends and challenges in the industry, as well as Citi's approach to client projects. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Leadership Skills
As a Director, you'll need to lead teams effectively. Prepare examples of how you've successfully managed teams and driven change in previous roles. Highlight your experience in stakeholder management and how you've fostered strong partnerships, as this is crucial for the position.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations related to operational risks or project execution. Think through potential scenarios and prepare structured responses that showcase your strategic mindset and problem-solving skills.
✨Engage with Enthusiasm
Citi values a positive workplace culture, so bring your enthusiasm to the interview. Be ready to discuss how you can contribute to their mission and values. Show that you’re not just looking for a job, but are excited about making a real impact within the team and the community.
