At a Glance
- Tasks: Lead a dynamic team in delivering top-notch financial services and managing client relationships.
- Company: Join Citi, a global leader in financial services with a commitment to community impact.
- Benefits: Enjoy generous holidays, competitive salary, hybrid work model, and comprehensive health benefits.
- Other info: Be part of a diverse workplace that values your individuality and promotes professional growth.
- Why this job: Make a real difference in the financial world while growing your career in a supportive environment.
- Qualifications: Experience in funds management and strong leadership skills are essential.
The predicted salary is between 60000 - 80000 € per year.
Discover your future at Citi. Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
Citi's Investor Services provides a comprehensive suite of services across over 100 markets globally, supporting significant product and client growth in local and global products including Custody, Funds & Execution Services. We are a critical partner for our clients, ensuring efficient and scalable operational services.
We are seeking an experienced and client-focused leader at the C14 / Senior Vice President level to join the CitiService team in a leadership role responsible for CitiService Funds. This individual will be a part of the leadership team driving the strategic direction of CitiService teams with a focus on our support of Funds Services, as well as directly managing senior client relationships within the region. The successful candidate will be adept at managing through and influencing change, as CitiService is an evolving team focused on facilitating efficient, scalable operational services across all products within Investor Services. This role requires a strong ability to drive and influence change, advocate for client needs, and contribute to the future strategy of the area within the region, but thinking globally.
Responsibilities:
- Demonstrates and applies deep expertise across the full suite of Investor Services products and capabilities, with a focus on one or more of Fund Accounting, Middle Office, Transfer Agency.
- Manages senior-level institutional client relationships, acting as a strategic internal advocate and ensuring seamless, high-quality service delivery throughout the client lifecycle.
- Oversees end-to-end service delivery, ensuring post-sale and post-implementation support meets agreed standards, adapts to evolving requirements, and includes effective escalation management and leadership reporting.
- Drives continuous improvement through regular review of processes, workflows, and controls, enhancing operational efficiency, service quality, and risk management.
- Owns client scorecards, KPIs, and feedback mechanisms, performing root-cause analysis, anticipating client needs, and developing innovative solutions to prevent repeat issues.
- Represents Service Delivery in all client touchpoints-Service Reviews, Issue Management, partnership calls, and DDQs-ensuring clear communication and consistent follow-through.
- Champions Citi Leadership Standards by developing team capabilities, ensuring cross-coverage, fostering a proactive service culture, and strengthening collaboration with front office and operations partners.
- Ensures alignment between Service Delivery and Client Implementation across change events, leading operational readiness, transitions, and early-life support, while maintaining full accountability for results, compliance, ethical judgment, and the effective use of AI tools to drive productivity and innovation.
Qualifications:
- Relevant and senior industry experience, Funds experience as a must.
- Chartered Accountant / CFA / MBA.
- Experience within financial markets and fund accounting.
- Experience in financial services, client management, project management, strategic management, operational management, and resource and expense management.
- Experience with people management and working with multiple stakeholders.
- Advanced knowledge of accounting concepts, financial services, and global financial markets.
- Demonstrated talent assessment as well as the ability to manage client relationships.
We offer:
- Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure.
- A discretional annual performance related bonus.
- Private medical insurance packages to suit your personal circumstances.
- Employee Assistance Program.
- Pension Plan.
- Paid Parental Leave.
- Special discounts for employees, family, and friends.
- Access to an array of learning and development resources.
Alongside these benefits, Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
CitiService Funds Group Manager - Citi in Edinburgh employer: Citi
Citi is an exceptional employer that prioritises the well-being and growth of its employees, offering a dynamic work environment in Edinburgh with a hybrid working model. With a generous holiday allowance, competitive salary, and comprehensive benefits including private medical insurance and a robust pension plan, Citi fosters a culture of inclusivity and continuous development, empowering employees to thrive while making a meaningful impact in their communities.
StudySmarter Expert Advice🤫
We think this is how you could land CitiService Funds Group Manager - Citi in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to current or former Citi employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in the CitiService team.
✨Tip Number 2
Prepare for the interview by understanding Citi's values and how they align with your own. Be ready to discuss how you can contribute to their mission of providing top-notch service in Funds Services.
✨Tip Number 3
Showcase your leadership skills! Be prepared to share examples of how you've managed client relationships and driven change in previous roles. This is key for a position at the C14/SVP level.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Citi team.
We think you need these skills to ace CitiService Funds Group Manager - Citi in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of CitiService Funds Group Manager. Highlight your relevant experience in funds, client management, and operational efficiency. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role at Citi. Share specific examples of how you've driven change and managed client relationships in the past. We love a good story!
Showcase Your Leadership Skills:Since this is a leadership role, make sure to highlight your experience in managing teams and influencing change. We want to know how you've developed team capabilities and fostered a proactive service culture in your previous roles.
Apply Through Our Website:Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, it shows us you're serious about joining the Citi team. We can't wait to hear from you!
How to prepare for a job interview at Citi
✨Know Your Stuff
Make sure you brush up on your knowledge of Citi's Investor Services and the specific products related to Funds. Understanding Fund Accounting, Middle Office, and Transfer Agency will show that you're not just interested in the role but are also prepared to hit the ground running.
✨Showcase Your Leadership Skills
As a potential leader at Citi, it's crucial to demonstrate your ability to manage senior client relationships and influence change. Prepare examples from your past experiences where you've successfully led teams or projects, especially in challenging situations.
✨Be Client-Centric
Citi values client relationships highly, so be ready to discuss how you've advocated for clients in previous roles. Think about specific instances where you've anticipated client needs and delivered innovative solutions to enhance service quality.
✨Prepare for Change Management Questions
Given that CitiService is evolving, expect questions around change management. Be prepared to discuss how you've managed transitions or implemented new processes in your previous roles, highlighting your strategic thinking and adaptability.
