At a Glance
- Tasks: Lead a team supporting innovative digital asset custody applications and ensure seamless integration.
- Company: Join Citi, a global leader in financial services with a focus on innovation.
- Benefits: Enjoy 27 days annual leave, private medical care, and a performance-related bonus.
- Other info: Dynamic work environment with opportunities for continuous learning and career growth.
- Why this job: Be at the forefront of digital asset technology and make a real impact in finance.
- Qualifications: Strong leadership skills and experience in tech support for large projects required.
The predicted salary is between 55200 - 55200 £ per year.
As a member of Citi’s Custody Support Team, you will support the Custody suite of applications with a focus on digital asset custody in addition to securities settlements. Digital Asset Custody is a new service offered to clients via Citi’s modernised suite of Custody applications. The team will support these applications as new custody services are introduced and existing services are migrated from other applications.
What you’ll do:
- Lead a team of technical experts for the new product offering – Digital Custody Assets.
- Act as the Apps Support Tech Lead Analyst, partnering with multiple technology teams to ensure appropriate integration of functions, identify and define necessary system enhancements, analyze existing system logic, identify problems, and recommend and implement solutions.
- Perform Incident/Outage Management, proactively collaborate with Development and Infrastructure partners to identify and remediate stability risks, and engage in crisis management and cross‑region handholding of issues.
- Investigate incidents reported across a range of applications within our Custody Digital Assets and Settlements applications.
- Engage with ITIL processes including Major Incident management, problem management, change management, etc.
- Operate independently to identify process bottlenecks and proactively drive improvements by engaging the appropriate teams.
- Perform resiliency activities such as disaster recovery coordination from Production to Contingency site from an Application Support perspective, and application‑component level resiliency tests.
- Handle outage communication with stakeholders in Business and Operations confidently.
- Participate actively in defining and implementing application onboarding guidelines and standards in line with Non‑Functional Requirements, and provide direct technical guidance to development teams on stability and supportability improvements.
- Manage the performance and development of team members, fostering a high‑performance culture aligned with organizational objectives.
What we’ll need from you:
- Practical problem‑solving and strategic thinking skills.
- Demonstrated leadership, interpersonal skills and relationship‑building skills.
- Service‑oriented attitude.
- Ability to work in a fast‑paced environment.
- Experience working or leading requirement‑gathering efforts for multiple large development projects simultaneously.
- Proficiency using basic technical tools and systems.
- Good interpersonal and communication skills.
Skills and Competencies:
- Blockchain and Crypto Currency Technology Fundamentals – Understanding of distributed ledgers, consensus mechanisms, and cryptographic principles as they apply to digital asset custody and settlement workflows.
- Cloud and Distributed Technology Support Experience – Supporting target technology stacks such as ECS, OpenShift, and microservices at L2/L3 level in distributed, cloud‑native environments.
- Site Reliability Engineering (SRE) – Hands‑on experience with modern observability, monitoring tools, automation tools, and resiliency management, including Open Telemetry, Grafana, and Google Cloud Observability (GCO).
- Leadership – Proven leadership capabilities focused on team development and performance management.
- AI Tools & Continuous Learning – Familiarity with AI‑assisted tools and a willingness to continually learn and adopt emerging technologies to enhance support efficiency and innovation.
Technical Skills:
- SQL Server – SQL, Stored Procedures
- Oracle or other RDBMS
- Database performance and tuning
- Cloud Technologies (e.g., OpenShift) and Micro Services
- Elastic Stack (ELK), Grafana, Google Cloud Observability (GCO) preferred
Education:
- Bachelor’s/University degree, Master’s degree preferred.
What we’ll provide you:
- 27 days annual leave (plus bank holidays)
- A discretionary annual performance‑related bonus
- Private Medical Care & Life Insurance
- Employee Assistance Program
- Pension Plan
- Paid Parental Leave
- Special discounts for employees, family, and friends
- Access to an array of learning and development resources
Custody Support - Application Support Technical Lead - Vice President employer: Citi
Citi is an exceptional employer that fosters a dynamic and inclusive work culture, particularly within the Custody Support Team. Employees benefit from comprehensive support for their professional growth, including access to extensive learning resources and a commitment to innovation in digital asset custody. With generous annual leave, private medical care, and a performance-related bonus, Citi prioritises employee well-being and development, making it an attractive workplace for those seeking meaningful and rewarding careers in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Custody Support - Application Support Technical Lead - Vice President
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Citi. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Custody Support - Application Support Technical Lead - Vice President
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Citi.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Citi's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Citi
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Citi.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Citi will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Citi employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
