Services Contract Manager (Vice President) in Belfast

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills and proficiency in Contract Management, communication, analysis and problem solving to Citi’s Services team. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team / Role Overview

Citi’s Services is one of the bank’s five interconnected businesses and sits at the heart of Citi’s vision and strategy. Often referred to as Citi’s ‘crown jewel’, Services is a market‑leading, award‑winning provider of payments, liquidity management, trade and working capital, post‑trade and issuer services solutions to some 19,000 financial institutions, public sector and corporate clients (85% of the Fortune 500), moving nearly $5 trillion each day across 185+ markets.

What You’ll Do

• Lead contract management and administration activities across a broad range of products and services working closely with Clients and Citi stakeholders.
• Work with stakeholders at various levels across lines of business, such as Sales, Legal, Product, Information Security, Operations and Technology to drive compliance with all contractual obligations.
• Manage the end‑to‑end contracting process for assigned projects, ensuring optimal commercial terms and risk mitigation.
• Ensure quality, timeliness, and satisfaction of all internal and external contract requirements.
• Demonstrate excellent interpersonal skills: ability to build relationships, influence and negotiate with stakeholders and clients.
• Support all sorts of execution activities, including providing coherent and concise communications detailing status and progress via agreed contractual formats.
• Escalate as necessary and keep senior management informed of key issues.

The successful individual ideally has a background in front‑line roles facing institutional clients, possesses a good understanding of contract management and negotiation, stakeholder & process leadership and continuous improvement and governance.

What We’ll Need From You

• Extensive experience in financial services, being well‑versed in contract terms & conditions, legal guidelines, obligations.
• Critical thinking and problem‑solving skills.
• Hands‑on orientation with the demonstrated ability to find and deliver solutions.
• Excellent interpersonal and communication skills; ability to build relationships and negotiate with stakeholders.
• Prior success working in a large, highly‑matrix and complex organization.
• Client focus; record of achievement in applying a client mindset to shape solutions and approaches.
• Bachelor’s degree or university degree, or equivalent experience. Master’s degree preferred.

What We Can Offer You

• Exposure to multiple teams as the role has a global scope covering multiple functions and business lines.
• Opportunity to interact with senior leaders and decision makers across different functions and geographies.
• We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best‑in‑class benefits they need to be well, live well and save well.
• By joining Citi Belfast, you will not only be part of a business‑casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure.
• A discretionary annual performance‑related bonus.
• Private medical insurance packages to suit your personal circumstances.
• Employee Assistance Program.
• Pension Plan.
• Paid Parental Leave.
• Special discounts for employees, family and friends.
• Access to an array of learning and development resources.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

Citi is an equal opportunity employer and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, contact Accessibility at Citi.