Generative AI Platform Onboarding Lead in Belfast

The Gen AI Platform Onboarding Lead is a senior level position responsible for establishing and implementing strategic initiatives on the GenAI book of Work for Services, and programs in coordination with the Product team.

Responsibilities

• This role involves streamlining the onboarding and configuration process for integrating applications onto the newly developed Intelligent Document Processing platform.
• Increase the accuracy of the platform for all onboarding workflows.
• Good understanding of RAG based implementation and commercial Large Language Models.
• Manage Book of Work deliverables and ensure goals are met. Manage risk to the goals with timely mitigation.
• Manage change in priorities and pivot team quickly to deliver on change in priorities.
• Influence and negotiate with senior leaders and communicate with external parties.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Work with internal team and external team stakeholders to align on deliverables and coordinate end to end delivery.

Qualifications

• Proven experience with improving LLM performance via few-shot examples, and prompt chaining in addition to prompt tuning.
• Proven experience with raising and ensuring we meet the bar of expected accuracy with LLMs.
• Work with MRM team to ensure all metrics for LLM use case are captured accurately and the standards set by MRM.
• Proficiency in AI/ML frameworks (e.g., Langchain) & experience with GenAI tech.
• Experience in building applications that apply large language models and GenAI to search, chat agents, and guided analytics.
• Understanding of software development practices, microservices architecture, & API design.
• Experience with data storage solutions (e.g., NoSQL, SQL, data lakes) and pipeline orchestration.
• Excellent analytical and problem‑solving skills with the ability to analyze and troubleshoot technical issues and provide innovative solutions.
• Demonstrated leadership and project management skills.
• Demonstrated experience working in cross‑functional teams.
• Demonstrated problem‑solving experience in areas of performance improvement and/or data analysis for inconsistencies.
• Strong communication, collaboration, and mentorship skills— with the ability to articulate technical concepts to non‑technical stakeholders.

What we’ll provide you

• 27 days annual leave (plus bank holidays).
• A discretionary annual performance related bonus.
• Private Medical Care & Life Insurance.
• Employee Assistance Program.
• Pension Plan.
• Paid Parental Leave.
• Special discounts for employees, family, and friends.
• Access to an array of learning and development resources.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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