At a Glance
- Tasks: Lead technical support for Finance Desk applications and drive service improvements.
- Company: Join Citi, a global leader in finance with a diverse team of over 230,000.
- Benefits: Enjoy competitive salary, 27 days leave, private medical care, and hybrid work options.
- Other info: Dynamic workplace culture that values diversity and continuous learning.
- Why this job: Make a real impact on global finance while growing your career in a supportive environment.
- Qualifications: Experience in front office support, strong analytical skills, and knowledge of financial markets.
The predicted salary is between 80000 - 100000 £ per year.
Discover your future at Citi. Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
Engineer the future of global finance. At Citi, our Tech team doesn't just support finance - we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.
The Finance Desk (FD) support group provides technical and business support for Citi's global Finance Desk. Support teams are located in multiple regions; Belfast, Sydney, India and Mississauga. The 'Finance Desk Application Suite' application hosts web-based components and informational business content for Finance Desk trading and related business areas. The 'Finance Workstation' application is a trade capture system used by Global Finance Products area for capturing Repos, Buy/sellbacks, Borrow/Loans & some Money market transactions.
We are searching for a highly motivated and enthusiastic technical senior for Finance Desk support team based in Belfast. We work in partnership with the business running the application production platform, providing quick resolutions to their issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
The role will entail working closely with senior business partners, developing application knowledge, driving and tracking projects around stability and service improvement, incident resolution and follow-up activities and providing strategic technical solutions.
Key Responsibilities:- You will be working closely with regional teams in Sydney, India, UK, US and Canada operating in a follow-the-sun global model, along with application developers and business analysts in the team.
- Global Oversight of Finance Desk Support function with Rates Technology - facing off to senior Business and Technology stakeholders.
- Provide user and batch support for trade booking application 'Finance Workstation' and 'Positions'.
- Start of day checks, continuous monitoring of application and underlying infrastructure.
- Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
- Develop and maintain technical support documentation.
- Act as a liaison between users/traders, interfacing internal technology groups and vendors.
- Participate in application releases, testing and deployment into production.
- Perform post release checkouts after application releases and infrastructure updates.
- Active involvement in and ownership of Support Project items, covering Stability, Efficiency and Effectiveness initiatives.
- Good interpersonal and communication skills, great teammate.
- Basic Business knowledge/understanding of financial markets and products.
- IT/spreadsheet/analytical/modelling skills.
- UNIX (Solaris/Linux) knowledge and practical usage.
- Oracle SQL knowledge and practical usage.
- Strong analytical skills & attention to detail.
- Repo Trading Experience Desirable.
- Strong Leadership Qualities.
- Experience working in a front office support environment.
- Business knowledge/understanding of financial markets and products, particularly Credit and Rates Derivatives Flow.
- Good UNIX (Solaris/Linux) knowledge and practical usage.
- Extensive Oracle SQL knowledge and practical usage.
- Previous experience of electronic markets and straight through processing.
- Strong analytical skills & attention to detail.
- Repo Trading Experience Desirable.
By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
- 27 days annual leave (plus bank holidays).
- A discretional annual performance related bonus.
- Private Medical Care & Life Insurance.
- Employee Assistance Program.
- Pension Plan.
- Paid Parental Leave.
- Special discounts for employees, family, and friends.
- Access to an array of learning and development resources.
Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.
Finance Desk Applications Support - Technical Lead - Vice President - Citi in Belfast employer: Citi
Citi is an exceptional employer that fosters a dynamic and inclusive work culture, offering employees the chance to grow their careers while making a significant impact in the global finance sector. With a competitive salary, generous benefits including 27 days of annual leave, private medical care, and a commitment to employee development through continuous learning opportunities, Citi ensures that its team members feel valued and empowered. Located in Belfast, the Finance Desk Applications Support team thrives on collaboration across global regions, providing a unique opportunity to engage with diverse teams and tackle real-world challenges in finance technology.
