At a Glance
- Tasks: Support and enhance the Custody FX applications, ensuring smooth operations and quick issue resolution.
- Company: Join Citi, a global leader in finance and technology innovation.
- Benefits: Enjoy 27 days annual leave, private medical care, and a performance bonus.
- Other info: Citi promotes a diverse workplace where everyone can thrive and grow.
- Why this job: Be at the forefront of global finance, influencing economies and driving innovation.
- Qualifications: Experience in application support, especially with FX applications, and strong analytical skills.
The predicted salary is between 60000 - 80000 £ per year.
Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities.
Bring your skills in analysis, problem solving, communications and engineering skills to the Citi’s Execution Services Production Support team. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We are looking for a seasoned production support engineer who will be part of the global execution services support team, supporting the Custody FX product within Execution Services. The role demands engaging various stakeholders, including Development and Business partners, and providing level 2 support for troubleshooting production issues.
Responsibilities
- The person will be part of the EMEA team supporting the custody FX suite of applications, engaging with other regional teams (APAC and NAM) and ensuring smooth handover of all ongoing issues.
- Provide technical and business support for users of Citi applications, including quick resolution of app issues, driving stability, efficiency and effectiveness improvements.
- Manage, maintain and support applications and their operating environments, focusing on stability, quality and functionality against service‑level expectations.
- Perform start‑of‑day checks, continuous monitoring, and regional handover.
- Partner with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
- Participate in application releases, from development, testing and deployment into production.
- Engage in day‑to‑day monitoring and observability of the applications, working to enhance them proactively or respond to any issues.
- Work on engineering aspects of the role to reduce toil in the systems, enhance observability and reporting.
- Communicate with operations and traders to troubleshoot application issues and convey findings clearly.
- Lead major incident meetings, conduct impact analysis and communications, and perform problem management to understand root causes.
Qualifications
- Relevant experience in an application support role, preferably with an FX suite of applications (trading, settlements).
- Hands‑on experience with cloud servers such as ECS and AWS, MS SQL/Oracle databases and Windows/UNIX operating systems.
- Understanding of monitoring, preferably ITRS Geneos, and experience with MQ or other messaging mechanisms.
- Experience developing automation with shell scripting or Python is an asset.
- Knowledge of ITIL principles including Incident Management, Change Management and Problem Management.
- Effective written and verbal communication, able to explain technical issues in simple terms to non‑IT staff.
- Strong analytical skills and ability to share information with other support team members and technology teams.
Benefits
- 27 days annual leave (plus bank holidays)
- A discretionary annual performance‑related bonus
- Private medical care and life insurance
- Employee assistance program
- Pension plan
- Paid parental leave
- Special discounts for employees, family and friends
- Access to a wide range of learning and development resources
Company Culture
Beyond these benefits, Citi is committed to ensuring a workplace where everyone feels comfortable being their whole self. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.
Equal Opportunity Statement
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please review Accessibility at Citi.
Custody FX Production Support - Assistant Vice President in Belfast employer: Citi
Citi is an exceptional employer that offers a dynamic work environment at the forefront of global finance, where your contributions directly influence economies and drive innovation. With a strong commitment to employee growth through mentorship, continuous learning, and flexible hybrid work options, Citi fosters a culture of inclusivity and empowerment. Enjoy generous benefits such as 27 days of annual leave, private medical care, and access to extensive development resources, all while being part of a global team dedicated to excellence in financial services.
