Citi Developer Concierge – Application Support Technical Specialist - Assistant Vice President in Belfast

Discover your future at Citi. Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and, in our clients' best interests. Our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience.

We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services. Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all.

Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We'll enable growth and progress together.

Our Vision: Our vision is to create a positive experience for our developers, and to remove all of the roadblocks causing frustration and impeding the delivery of high quality, secure code. Our purpose is to become trusted service providers, ISAs and development tools specialists, as well personal champions for developers to positively impact their development experience, enhancing their creativity and job satisfaction.

Our Mission: Our mission is to help developers navigate, simplify and stabilise Citi tools and processes so they can put their time, energy, and passion into achieving their goals, developing quality products, making development at Citi a rewarding and satisfying experience. We want to make developing software in Citi easy, pleasant and safe.

How We Will Work: We will treat developers as clients. We will take away difficult, non-developer-centric activities from our teams, and handle those activities for them in a structured, consistent fashion, with clear timelines and regular updates. We will build a knowledge base of these tasks, so that we can respond promptly and efficiently. We will support all communication styles that work for developers - chat, mail, calls. We won't ask developers to raise tickets, but we will raise them ourselves to track our own productivity - and we will use the statistics that we generate, to drive automation of the key developer pain points.

What We Will Do:

• Set up and configure bare metal / virtualized / cloud infrastructure for business applications.
• Help development teams on-board to modern CI/CD pipelines.
• Improve high availability, resilience, observability, maintainability and security of applications with industry standard and/or bank's internal solutions.
• Automating application releases, deployment, configuration and other aspects of software development lifecycle.
• Enabling connectivity between various components in distributed networks.
• Help migrating and upgrading systems to newer infrastructure.

Secondary duties:

• Champion a set of practical solutions for Information Security.
• Act as a gatekeeper for remediation requests from IS teams.
• Ensure the accuracy of tracking, the timely closure of false positives, pushing back against the unnecessary proliferation of CAPs.
• Make sure that Checkmarx issues and Blackduck issues are appropriately prioritised according to the actual risk presented to the firm.
• Help developers to onboard to lightweight, effective security tooling both pre-commit and in the CI pipeline.
• Ensure that response times and reliability for security systems and data are of an acceptable standard.
• Smooth infrastructure processes.
• Take care of Firewall requests and manage them in a predictable fashion.
• Work with Unix and Wintel SAs, DBAs and other infrastructure teams to implement individual requests, and improve the quality of service overall.
• Establish SLAs with infrastructure teams, and ensure that they are tracked.
• Challenge processes that make developers unproductive without compromising security.
• Make it easier to order servers, and easier to go to cloud.
• Drive improvements in tooling.
• Help colleagues in CTI, developer tools and GIDA to improve and automate their own internal processes.
• Participate in automation of painful manual processes.
• Monitor the uptime of key services such as Bitbucket, Artifactory, JIRA, Confluence, uDeploy, and drive improvements.
• Help partners in CTI to provide performant tools.
• Take care of safe, consistent onboarding to Citi approved identity management solutions.
• Automate; drive consistently for APIs over processes.

Qualifications:

• Relevant experience in a developer role.
• Unix/Linux skills at a system admin level.
• Strong knowledge in computer networks and hands-on experience with their troubleshooting.
• Proficiency in scripting (e.g. bash/perl/python/powershell).
• Some experience with Java build tools (Gradle/Maven preferred) and databases (Oracle/PostgreSQL preferred).
• Experience with CI/CD tools and pipelines (Jenkins/TeamCity/Artifactory).
• Understanding of distributed systems architecture, microservices, virtualization techniques.
• Good command of English - both written and spoken.
• Ability to plan and organize workload.
• Ability to work independently, multi-task, and take ownership of various parts of a project or initiative.

Would be a great plus if you know:

• Basics of ITIL practices (change/incident management).
• Messaging middleware (Tibco, Solace, Kafka).
• Any programming language (Java, Python, Go etc).

Education: Bachelor's degree/University degree or equivalent experience.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

What we'll provide you: By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays).
• A discretional annual performance related bonus.
• Private Medical Care & Life Insurance.
• Employee Assistance Program.
• Pension Plan.
• Paid Parental Leave.
• Special discounts for employees, family, and friends.
• Access to an array of learning and development resources.

Alongside these benefits, Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.