At a Glance
- Tasks: Lead initiatives to enhance application stability and governance in a dynamic banking environment.
- Company: Join Citi, a global leader in financial services with a commitment to employee growth.
- Benefits: Enjoy 27 days annual leave, private medical care, and a performance-related bonus.
- Other info: Be part of a diverse team that values innovation and continuous improvement.
- Why this job: Make a real impact on critical systems while developing your career in a supportive culture.
- Qualifications: Degree or equivalent experience in IT governance or risk management is required.
The predicted salary is between 80000 - 100000 £ per year.
- Paid Parental Leave
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions.
If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.
The CIO Production Management organization provides business critical application management and support for our Services, Markets, Banking, Functions, USCC and Wealth clients globally.
Join our Stability Governance team as a Lead Analyst, a pivotal role within the broader Optimization and Enablement function dedicated to strengthening our Production Management landscape.
This position offers a unique opportunity to actively shape and drive critical stability and resiliency governance initiatives and frameworks.
We are seeking a proactive individual with a foundational understanding of Production Support and Risk Management, eager to apply their expertise within the complex and highly regulated environment of the banking sector.
Your contributions will be instrumental in ensuring the resilience and optimal performance of our vital systems.
Responsibilities
- Generate and present comprehensive monthly stability metrics and reports for diverse business units.
- Establish and continuously monitor key performance indicators (KPIs) for application stability.
- Utilize artificial intelligence and automation tools to reduce toil and enhance efficiency.
- Identify, implement and champion best practices to drive continuous service improvement across the technology landscape.
- Conduct in-depth thematic analysis of stability data, identifying key trends and providing actionable recommendations for preventative and corrective measures.
- Support and contribute to the Focus and Intensive Care application improvement programs.
- Participate in annual attestation and review processes for critical artifacts, such as the Change Risk Index and Market Event Management.
- Lead initiatives focused on improving data quality and streamlining processes.
- Proactively drive continuous improvement activities that enhance stability governance products and frameworks.
- Participate in advancing our Production Management Strategy.
- Manage and contribute to projects and ad-hoc requests as required.
- Required Skills
- Leadership & Influence: Proven ability to lead, prioritize effectively, and influence cross-functional teams and stakeholders at all levels through clear and compelling communication (both written and verbal).
- Analytical & Problem-Solving: Strong analytical acumen and problem-solving capabilities to identify complex issues, derive insights, and formulate effective solutions.
- Attention to Detail: Meticulous attention to detail and a high standard of accuracy in all deliverables.
- Adaptability: Demonstrated ability to adapt quickly to changing priorities and thrive in a dynamic, fast-paced environment.
- Innovation & Process Improvement: Proactive mindset with the ability to innovate and champion process enhancements to drive efficiency and productivity.
- Data
Proficiency: Advanced proficiency in data transformation and analysis, including experience with large and complex datasets.
Ability to translate raw data into actionable business intelligence.
An understanding of data science principles is beneficial.
- Technical Proficiency: Demonstrated proficiency with Microsoft Office Suite (Excel, Word, Power Point).
Qualifications
- Bachelor’s/University degree or equivalent experience.
- Experience in IT governance, production support, or risk management within the banking or financial services industry.
- What we’ll provide you
- 27 days annual leave (plus bank holidays)
- A discretionary annual performance related bonus
- Private Medical Care & Life Insurance
- Employee Assistance Program
- Pension Plan
- Paid Parental Leave
- Special discounts for employees, family, and friends
- Access to an array of learning and development resources
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day.
We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
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Applications Support - Stability Governance Lead Analyst - Vice President employer: Citi
Citi is an exceptional employer that fosters a dynamic and inclusive work culture, offering employees the chance to thrive in a fast-paced financial services environment. With generous benefits such as 27 days of annual leave, private medical care, and extensive learning resources, employees are empowered to grow both personally and professionally. Located in a vibrant city, Citi provides unique opportunities for collaboration across global teams, making it an ideal place for those seeking meaningful and rewarding careers.
