Application Support Senior Manager

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Payments Team in the Services Production Support organization. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

We are seeking an experienced Production Support Senior Tech Analyst within the Services Production Support organization for Payment’s line of business (Financial Messaging area). The Production Support Analyst is required to help manage the suite of complex/Franchise Critical Global and regional applications in EMEA Time Zone, perform project work, oversee Change & Release implementations and Team Management for Global Payments Applications.

The candidate must have strong motivation to drive, lead and be successful in their endeavors; great teamwork and team building skills will be a key factor to the success of the team. The ideal candidate should be technically astute, well organized, proactive and be comfortable discussing issues with business and technical users at all levels. The successful candidate should be able to implement and follow strategic management direction, committed to work with flexibility to manage the weekend Change & Release implementations, and work on strategic projects assigned within the Global Payments Applications.

What you’ll do:

• The Application Support Senior Tech Analyst provides technical and business support for Citi complex/Franchise Critical Global Payment (Financial Messaging) Applications.
• Maintains application systems that have completed the development stage and are running in production in the daily operations of the firm.
• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Participate in application releases, from development, testing and deployment into production.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup.

Experience:

• Relevant experience in Technical Production Support roles preferably within a large scale, global financial services organization.
• Prior experience in enterprise application development or support, capacity planning, optimization, re-engineering, performance fine tuning and cost optimization.
• Demonstrate accountability, leadership, independent initiatives and willingness to lead and work with teams across multiple locations and time-zones.
• Strong team player with direct and matrix management skills. Flexible and being able to manage time effectively.
• Managing Multiple Applications Establishing ITIL best practices Processes and Procedures.
• Ability to Manage Change and Release implementation, Review and sign off on all application related changes and ensure all the changes are deployed within the timeline and post implementation validation are performed.
• Experience in leading staff in a Production Support group in a high availability / mission critical environment.
• Experience in managing communications across business and technology stakeholders at varying levels across a medium to large scale enterprise.
• Preferred production support experience in banking domain. Payment technology and SWIFT messaging service exposure is an added advantage.
• Strong hands-on technical skills with experience in Contingency and Resiliency management (Data Centre/Infra/Applications DR tests).

Technology Skills:

• Bachelor’s degree or equivalent in related field with 5+ years.
• OS: IT Support experience with Linux, OpenShift ECS.
• Scripting: Experience writing Shell, Python and Perl.
• Database: Strong Knowledge of SQL and Hands-on Experience with Oracle and Mongo DB.
• Middleware: Supported Websphere, Java and IHS applications.
• Messaging and Streaming: Supporting MQ, Kafka and NDM.
• Monitoring Tools: AppDynamics, Geneos ITRS, ELK experience is an advantage.
• Deployment Tools: Experience with CI/CD pipelines.
• Worked on Incident management and tracking tools.
• Experience in Autosys Job Scheduling and setup.
• Good Understanding of network topology, Firewalls and Load balancers.

Communication skills:

• Excellent written and verbal communication skills.
• Excellent communication and interpersonal skills with the ability to communicate well at all levels.
• Build relationships with peers and management at all levels.

Personal skills:

• Ability to work in an Offshore/Onsite environment.
• Ability to learn new skills quickly with little supervision and ensuring the detail is of high priority.
• Efficiently and effectively manages work, time, and resources.
• Strong knowledge, understanding and application of project management principles and methodologies.
• Ability to work under high-pressure situations and effectively prioritise in a highly dynamic work environment that includes a global focus.
• Strong problem solving and program execution skills while being process orientated.
• Self-motivating and delivery focused individual.
• Ability to understand the big picture – can step back and understand the context of problems before applying analytical skills to address the issues.
• Proven ability to communicate and develop long lasting relationships with all levels of Management in a clear, concise manner.

What we can offer you:

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure.
• A discretional annual performance related bonus.
• Private medical insurance packages to suit your personal circumstances.
• Employee Assistance Program.
• Pension Plan.
• Paid Parental Leave.
• Special discounts for employees, family, and friends.
• Access to an array of learning and development resources.

Alongside these benefits, Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.