Application Support - Senior Analyst - AVP

Application Support – Senior Analyst – AVP

Join to apply for the Application Support – Senior Analyst – AVP role at Citi

Application Support – Senior Analyst – AVP

Join to apply for the Application Support – Senior Analyst – AVP role at Citi

Are you someone who enjoys solving problems and loves taking on new challenges? Are you an ardent learner who is always looking to improve?
Want to learn more about financial products? Great news, we might have an exciting career opportunity for you!
Citi, the leading global financial services company, does business in over 100 countries, providing consumers, corporations, governments and institutions with a range of financial products and services. Our Markets & Banking business is a global leader in banking, capital markets, and transaction services, with a presence in many countries dating back more than 100 years. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity. Citi is a leader in financial services technology, building and operating innovative systems that process millions of transactions and trillions of dollars daily.
Citi is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.
Team: The Rates E-Trading production Support team provides core technical support to the Rates Fixed Income Trading Desks for EMEA. The key areas of expertise within the team include product pricing & analytics, risk and PnL management, order and offer management, and market trade execution systems. Successful candidates will have the chance to learn both the business side of these areas, and also about the technologies which support them. You will also work closely with other technology teams for support of the associated infrastructure and process components.
Role: The team is largely client facing and has a significant amount of interaction with the Trading desks and E-Commerce. You will have the opportunity to further develop knowledge of financial markets – including the Marketview trading platforms, as well as in-house developed processes and applications. These provide electronic trading functionality for the Fixed Income Front Office business groups for pricing analytics, offering generation and execution. The successful candidate will also have the opportunity to manage projects implementing and maintaining automated tools and monitoring solutions used by the Support team.
Responsibilities:

• Working as a senior member within the team responsible for the delivery and support of IT services to the following Capital Markets Products Line, providing 1st and 2nd line trade floor support.
• Trading products to include (but not an exhaustive list) :
• Government Bond / US Treasuries
• Interest Rate Swaps
• Inflation Linked Securities
• Specific systems within Rates E-Trading areas that that the team is responsible for are:- (non-exhaustive list)

• ION / Marketview
• Citi Velocity
• ITRS (Monitoring Software for platform)

• Providing functional and technical help around the relevant systems to users by (not exhaustive)

• Ensure correct pricing of instruments
• Dealing with Risk & PnL Issues reported by users
• Dealing with trade execution & processing / booking
• Work within the 24×7 rota, this is on an “on-call” basis.
• Manage customer relations when dealing directly with both internal and external users of the systems.
• Liaise with users and developers and other technical support services (i.e. Unix SA’s, Market Data Teams)
• Diagnosis and resolution of users issues and escalation of problems using the problem management tools

Other key responsibilities (not exhaustive):

• Assist in development / scripting / maintenance of tools that can be used by team both to automate manual tasks and assist in monitoring of key business / application analytics
• Understanding and documenting business requirements
• Proactive monitoring of the E-Trading platform with on-going maintenance of monitoring
• Interaction with business support groups (e.g. E-Commerce / Middle Office / Quant Analysts)

Development:

• Ability to work as part of a truly global team.
• First class technical and business training from well-established team.
• Gain experience in liaising with Trading/Sales and Middle Office Counterparts.
• Opportunity to work with new and cutting edge technologies such as OpenShift/Docker/Kibana, and well as expanding skillset in established technologies such as TIBCO EMS/Oracle/Unix/Linux/Gemfire to name a few.

Knowledge/Experience:

• Working knowledge of Sybase SQL. (Able to build ad hoc SQL queries)
• Working knowledge of UNIX (Solaris/Linux). (Able to navigate the system and know the core administration functions)

Desirable:

• Basic Business knowledge/ understanding of financial markets and products.
• Coding / scripting experience preferable (any language)
• Experience with real-time monitoring systems such as ITRS Netagent.

Skills:

• Strong analytical skills & attention to detail
• IT (spreadsheet/analytical/modeling skills)
• Positive attitude and keen to learn.
• Good communication and interpersonal skills.
• Ability to work under stress and time constraints.

Desirable:

• Job scheduling tool such as Autosys.
• Issue tracking and reporting using tools such as JIRA
• Knowledge/ experience of problem Management Tools.
• Good all-round PC skills. (I.e. Windows OS / Networks / General Hardware)

Take advantage of this exciting opportunity and apply today!
Qualifications: Bachelor\’s Degree OR equivalent experience
What We Offer (Specific Per Region)
As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer;

• Award winning pension scheme
• Life assurance and
• Private medical insurance with BUPA healthcare.

In addition, we offer a competitive maternity, paternity and adoption leave scheme and employees also have the option (provided they have a student loan from the Student Loan Company) to divert saver and company match contributions to their student loan. We pride ourselves on our ability to offer employees a number of lifestyle benefits including; on site restaurant and coffee shops, online shopping and concierge service and subsidized clubs and societies.
Our select benefit package offers you the opportunity to customize your benefits according to your own lifestyle preferences and includes corporate discounts, memberships and a range of additional extras.
Our vast range of diversity networks and on site multi faith room demonstrates Citi’s commitment to growing a diverse workforce.
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Job Family Group:
Technology
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Job Family:
Applications Support
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Time Type:
Full time
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Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Banking, Financial Services, and Investment Banking

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