Overview
In this Strategic Operations role at Citco, you shape automation and digital workflow solutions within Pod C to reduce manual work and improve adoption. You’ll partner with Operations, IT and Transformation Office to design, test and deploy end-to-end processes that scale across regions. The position centers on turning process insights into automated, measurable improvements and sustained business value. This is a hands-on transformation role with a clear impact on operational efficiency and client delivery.
Pay / Benefits
- flexible working arrangements
- training and education support
- well-being emphasis
- diversity and inclusive culture
- accommodations for candidates with disabilities
Responsibilities
- Identify and build automation and digital workflow solutions
- Map processes in detail and quantify manual effort
- Design target workflows with exception handling and controls
- Draft requirements and documentation for IT and Transformation Office
- Build and execute test scripts, conduct UAT and manage defects
- Support deployment including user guidance and training material
- Track usage and benefits post go-live and address underutilization
- Maintain project documentation, trackers and reporting
Key requirements
- 4+ years in private assets accounting or operations
- Solid knowledge of private assets processes and manual steps
- Exposure to automation tooling, workflow design or testing, with a willingness to grow in that direction
- Ability to challenge unnecessary manual steps and advocate better approaches
- Strong analytical skills to interrogate data and support recommendations
- Attention to detail and ability to manage multiple work streams
- Strong written and verbal communication skills
- Advanced Microsoft Excel; experience with reporting, workflow or automation tooling is a plus
- Bachelor’s Degree in Accounting, Finance or Economics; professional designation is advantageous
- Curiosity and critical thinking
- Ownership and accountability
- Transformational mindset
- Automation tooling
- Workflow design
- Testing (including UAT)
AVP - Digital Workflow, Automation & AI in Guernsey employer: Citco Group
At Citco, we pride ourselves on being a family-owned business that fosters a supportive and inclusive work environment. Our commitment to employee well-being is reflected in our comprehensive benefits package, flexible working arrangements, and opportunities for professional growth. Join us in a culture that values collaboration, diversity, and the development of long-lasting relationships, both with our clients and within our teams.
